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Operational Updates

Peace of Mind Policy Weather Policy Hurricane Policy

 

LEGOLAND® Florida Resort is officially open! As the health and safety of guests and employees at LEGOLAND® Florida Resort continues to be paramount, the Resort’s extensive plan of enhanced health and safety measures includes reduced capacity, cashless payments, social distancing practices and enhanced cleaning regimes. The Resort will also have adjusted operating hours and event content based on the reopening changes to ensure we’re making it safe to play. Here is a look at what guests can expect with our enhanced cleaning and changes to ensure our guests and Model Citizens’ continued safety at LEGOLAND Florida Resort.

Along with the park and waterpark’s reopening, the all-new LEGOLAND® Pirate Island Hotel is NOW OPEN! Reservations are available for both LEGOLAND® Pirate Island Hotel and LEGOLAND® Hotel.

Here is a look at what guests can expect with the reopening of LEGOLAND Florida Resort.

PEACE OF MIND POLICY FOR NEW LEGOLAND® FLORIDA BOOKINGS & ANNUAL PASS PURCHASES

We want you to have the most vacation ever — starting with your LEGOLAND Florida vacation planning experience with us.  With the Peace of Mind planning, we hope to make it a little easier for your family to assemble the pieces of your next vacation so we can build those fun, exciting and special memories together. For that reason, we have launched our “Peace of Mind Policy” with timing flexibility for booking vacation packages and for our existing Annual Passholders and ticket holders.

You can continue to book your LEGOLAND Florida vacation with the peace of mind that there is the option to change your hotel or vacation package reservation date up to five (5) days before your trip without incurring a fee.

For our new Annual Passholders, we want you to join our passholder family with the opportunity to redeem and launch your year with us during an extended period of time. You can now visit our theme park up to 100 days after your purchase to activate your new annual pass.

For our existing Annual Passholders, we will be extending the validity of your pass based on the duration of our closure period or, in the case of our Annual Passholders using monthly pay, reinstating your pass payments starting June 1 as we welcome you and your families back to experience our parks.

For Guests who had a dated ticket that was valid during our closure dates, we will be extending the validity window of your ticket through the end of 2020 so that you have the flexibility to visit us later in the year.

The Peace of Mind Policy applies to new LEGOLAND® Florida Vacation Packages & new LEGOLAND Florida Annual Pass purchases from March 9:

For a limited time, all reservations* can be rescheduled up to 4 P.M. Eastern Time five (5) days prior to scheduled arrival date free of charge. Any changes to your reservation are subject to availability and new room rates may apply. If you made your booking within five (5) days of arrival, no cancellations, changes or refunds are allowed. In the event of no-show, all monies are forfeited. Tickets and Extras are non-refundable once issued, but may be used up to one year from the original reservation date. Restrictions may apply.

This policy applies only to reservations made directly through LEGOLAND® Vacations.  If your travel plans were arranged by a third-party, including travel agents, travel-booking websites, or other businesses independent of LEGOLAND® Parks and Resorts or LEGOLAND® Vacations, please contact those suppliers directly to understand their policies and any applicable fees for changing or cancelling a reservation.

The extension of the redemption window for all new LEGOLAND Florida Annual Pass purchases (current pass purchases must be activated/redeemed at the LEGOLAND Florida Front Gate within 60 days of purchase) to 100 days from date of purchase is available to guests who purchase a valid Annual Pass product between March 11 and July 31, 2020. Regular Annual Pass terms & conditions apply per pass type as outlined in the terms & conditions specific to each pass type.

*Not available during the Cyber Monday sale.

The Peace of Mind Policy applies to existing LEGOLAND Florida Annual Passholders and LEGOLAND Florida tickets purchased for closure dates through the duration of closure:

All active Annual Passholders, who are not currently enrolled in Monthly Pay, will receive an extension of one month for every month that the Park is closed based on the valid dates for their existing pass. All active Monthly Pay Passholder’s monthly payments were suspended starting April 1, 2020 and will be reinstated as of June 1, 2020 based on the park’s announced reopening date. Regular Annual Pass terms & conditions apply per pass type as outlined in the terms & conditions specific to each pass type.

Any unused tickets that were valid for specific dates during the announced closure period (excludes FLEX tickets) of March 16 – through the duration of closure will be valid to use as regular admission on any valid day (based on the ticket type purchased) for the rest of 2020, upon reopening, with no additional fee. Regular terms & conditions for tickets, as outlined during purchase, still apply.

 

WEATHER POLICIES AND RAINY DAY GUARANTEE

The LEGOLAND® Florida Resort is open rain or shine, and while we can guarantee a memorable experience, we unfortunately can’t control the weather (yet!). Due to Central Florida’s climate, afternoon showers and thunderstorms are possible, especially in the summer. If the weather affects our rides for more than 120 minutes during your visit, we promise to give our guests a ticket to return in the next 365 days, no questions asked. Please visit our guest services center at the front of the Park on your way out to claim your return ticket. Please note, this does not apply to annual passholders or youth and education groups. Tickets may be subject to blackout dates.

To help plan your visit, we suggest that families visit our rides and attractions that can be affected by rain in the morning, and save shopping and indoor rides for later in the day. A full list of rides, including those that are open no matter the weather, can be found below.

Rain: Whether it is a sprinkle or a shower, we’re sorry the weather affected your day. No matter how heavy rains, the following attractions are available for you and your family to enjoy:

  • Lost Kingdom Adventure
  • Merlin’s Challenge
  • Imagination Zone
  • Duplo® Farm
  • Duplo® Splash
  • LEGO® NINJAGO® The Ride
  • Tot Spots
  • Wells Fargo 4D Theater
  • LEGO Masters of Flight

Lightning: Your safety is our number one priority. When lightning is in the area we adhere to these ride procedures to ensure everyone stays out of harm’s way.

Lightning within 15 miles – All rides operational other than Boating School and Water Park attractions.

Lightning within 5 miles or closer – The following attractions are available to enjoy:

  • Lost Kingdom Adventure
  • Merlin’s Challenge
  • Imagination Zone
  • DUPLO® Farm
  • LEGO® NINJAGO® The Ride
  • Tot Spots
  • LEGO 4D Theater
  • Masters of Flight

HURRICANE POLICY

Can I reschedule or cancel my LEGOLAND Florida Resort vacation due to the hurricane?

The safety of guests and Model Citizens is our highest priority.

If the National Hurricane Center issues a tropical storm or hurricane warning for the Central Florida area — or for your place of residence — within seven days preceding your scheduled arrival date, you may reschedule or cancel your LEGOLAND Florida Resort visit without any penalties or fees imposed by LEGOLAND and/or Merlin Entertainments.

This policy applies only to LEGOLAND Florida Theme Park tickets, LEGOLAND Water Park tickets and LEGOLAND Pirate Island Hotel, LEGOLAND Hotel or LEGOLAND Beach Retreat reservations booked directly with LEGOLAND Florida Resort or LEGOLAND Vacations, as well as partner hotel reservations and packages booked through LEGOLAND Vacations.

If your travel plans were arranged by third-party suppliers, including travel agents, travel-booking websites, ticket resellers and other businesses independent of LEGOLAND Florida Resort and LEGOLAND Vacations, you are responsible for any nonrefundable payments as well as any cancellation or change fees charged by those suppliers.

Likewise, if your travel plans include products or services provided by third-party suppliers, such as airfare, rental cars or vacation insurance, you are responsible for any nonrefundable payments as well as any cancellation or change fees charged by those suppliers.

Guests who wish to reschedule a visit due to an NHC hurricane or tropical storm warning, or those with questions about their vacation, can call the Merlin Entertainments Customer Service Center daily from 9 a.m. to 5 p.m. Eastern at +1 888-690-5346. Guests under 18 years of age must have a parent or guardian’s permission to call.

For ticket-related inquiries outside business hours, please email LLF.Experience@LEGOLAND.com and a member of our Guest Services team will respond at the earliest opportunity.

If I reschedule my LEGOLAND Pirate Island, LEGOLAND Hotel or LEGOLAND Beach Retreat reservation due to the hurricane, will I receive the same accommodations on the new dates?

If the National Hurricane Center (www.nhc.noaa.gov) issues a tropical storm or hurricane warning for the Central Florida area – or for your place of residence – within seven days preceding your scheduled arrival date, you may reschedule or cancel your LEGOLAND Florida Resort visit without any penalties or fees imposed by LEGOLAND and/or Merlin Entertainments.

We cannot guarantee availability of similar accommodations for the new travel dates. All amounts you paid to LEGOLAND Vacations for rooms, theme park tickets and other LEGOLAND products and services will be applied toward your new reservation.

Any discounts or special offers applicable to your original confirmed vacation will not apply to the rescheduled vacation travel dates. You are responsible for applicable package pricing for the new vacation dates.

This policy applies only to LEGOLAND Florida Theme Park tickets, LEGOLAND Water Park tickets and LEGOLAND Pirate Island Hotel, LEGOLAND Hotel or LEGOLAND Beach Retreat reservations booked directly with LEGOLAND Florida Resort or LEGOLAND Vacations, as well as partner hotel reservations and packages booked through LEGOLAND Vacations. 

If your travel plans were arranged by third-party suppliers, including travel agents, travel-booking websites, ticket resellers and other businesses independent of LEGOLAND Florida Resort and LEGOLAND Vacations, you are responsible for any nonrefundable payments as well as any cancellation or change fees charged by those suppliers.

Likewise, if your travel plans include products or services provided by third-party suppliers, such as airfare, rental cars or vacation insurance, you are responsible for any nonrefundable payments as well as any cancellation or change fees charged by those suppliers.

Guests who wish to reschedule a visit due to an NHC hurricane or tropical storm warning, or those with questions about their vacation, can call the Merlin Entertainments Customer Service Center daily from 9 a.m. to 5 p.m. Eastern at +1 888-690-5346. Guests under 18 years of age must have a parent or guardian’s permission to call.

For assistance outside business hours, please email LLF.Experience@LEGOLAND.com and a member of our Guest Services team will respond at the earliest opportunity.

My original LEGOLAND Florida Resort vacation booking was made as part of a special offer. If I reschedule my vacation due to the hurricane, will I receive the terms of the original offer?

If the National Hurricane Center (www.nhc.noaa.gov) issues a tropical storm hurricane warning for the Central Florida area – or for your place of residence – within seven days preceding your scheduled arrival date, you may reschedule or cancel your LEGOLAND Florida Resort visit without any penalties or fees imposed by LEGOLAND and/or Merlin Entertainments.

You will receive the terms of the original offer only if an identical offer is available for your rescheduled travel dates. All amounts paid to LEGOLAND Florida Resort or LEGOLAND Vacations for rooms, park tickets and other LEGOLAND products and services will be applied toward your new reservation.

Any discounts or special offers applicable to your original confirmed vacation may not apply to the rescheduled vacation travel dates. You are responsible for applicable package pricing for the new vacation dates.

Guests who wish to reschedule a visit due to an NHC hurricane or tropical storm warning, or those with questions about their vacation, can call the Merlin Entertainments Customer Service Center daily from 9 a.m. to 5 p.m. Eastern at +1 888-690-5346. Guests under 18 years of age must have a parent or guardian’s permission to call.

For assistance outside business hours, please email LLF.Experience@LEGOLAND.com and a member of our Guest Services team will respond at the earliest opportunity.

I did not book my vacation through LEGOLAND Florida Resort or LEGOLAND Vacations. Can I reschedule or cancel my vacation due to the hurricane?

If your travel plans were arranged by third-party suppliers, including travel agents, travel-booking websites, ticket resellers and other businesses independent of LEGOLAND Florida Resort and LEGOLAND Vacations, you are responsible for any nonrefundable payments as well as any cancellation or change fees charged by those suppliers.

Likewise, if your travel plans include products or services provided by third-party suppliers, such as airfare, rental cars or vacation insurance, you are responsible for any nonrefundable payments as well as any cancellation or change fees charged by those suppliers. Please contact those suppliers directly to understand their policies and any applicable fees for changing or cancelling a reservation.

If I reschedule my LEGOLAND Florida Resort vacation due to the hurricane, what should I do about my airline tickets, rental car reservation, etc.?

If the National Hurricane Center (www.nhc.noaa.gov) issues a hurricane or tropical storm warning for the Central Florida area – or for your place of residence – within seven days preceding your scheduled arrival date, you may reschedule or cancel your LEGOLAND Florida Resort visit without any penalties or fees imposed by LEGOLAND and/or Merlin Entertainments.

If your travel plans include products or services provided by third-party suppliers, such as airfare, rental cars or vacation insurance, you are responsible for any nonrefundable payments as well as any cancellation or change fees charged by those suppliers. Please contact those suppliers directly to understand their policies and any applicable fees for changing or cancelling a reservation.

I have additional questions about my upcoming vacation and your hurricane policy. Where can I go for answers?

Guests with additional questions about their vacation or our hurricane policy can call the Merlin Entertainments Customer Service Center daily from 9 a.m. to 5 p.m. Eastern at +1 888-690-5346. Guests under 18 years of age must have a parent or guardian’s permission to call.

For ticket-related inquiries outside business hours, please email LLF.Experience@LEGOLAND.com and a member of our Guest Services team will respond at the earliest opportunity.