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Operational Updates

Weather Policy Hurricane Policy

 

HURRICANE POLICY

Can I reschedule or cancel my LEGOLAND Florida Resort vacation due to the hurricane?

The safety of guests and Model Citizens is our highest priority.

If the National Hurricane Center issues a tropical storm or hurricane warning for the Central Florida area — or for your place of residence — within seven days preceding your scheduled arrival date, you may reschedule or cancel your LEGOLAND Florida Resort visit without any penalties or fees imposed by LEGOLAND and/or Merlin Entertainments.

This policy applies only to LEGOLAND Florida Theme Park tickets, LEGOLAND Water Park tickets, Peppa Pig Theme Park Florida tickets and LEGOLAND Pirate Island Hotel, LEGOLAND Hotel or LEGOLAND Beach Retreat reservations booked directly with LEGOLAND Florida Resort or LEGOLAND Vacations, as well as partner hotel reservations and packages booked through LEGOLAND Vacations.

If your travel plans were arranged by third-party suppliers, including travel agents, travel-booking websites, ticket resellers and other businesses independent of LEGOLAND Florida Resort and LEGOLAND Vacations, you are responsible for any nonrefundable payments as well as any cancellation or change fees charged by those suppliers.

Likewise, if your travel plans include products or services provided by third-party suppliers, such as airfare, rental cars or vacation insurance, you are responsible for any nonrefundable payments as well as any cancellation or change fees charged by those suppliers.

Guests who wish to reschedule a visit due to an NHC hurricane or tropical storm warning, or those with questions about their vacation, can call the Merlin Entertainments Customer Service Center daily from 9 a.m. to 5 p.m. Eastern at +1 888-690-5346. Guests under 18 years of age must have a parent or guardian’s permission to call.

For ticket-related inquiries outside business hours, please email LLF.Experience@LEGOLAND.com and a member of our Guest Services team will respond at the earliest opportunity.

If I reschedule my LEGOLAND Pirate Island, LEGOLAND Hotel or LEGOLAND Beach Retreat reservation due to the hurricane, will I receive the same accommodations on the new dates?

If the National Hurricane Center (www.nhc.noaa.gov) issues a tropical storm or hurricane warning for the Central Florida area – or for your place of residence – within seven days preceding your scheduled arrival date, you may reschedule or cancel your LEGOLAND Florida Resort visit without any penalties or fees imposed by LEGOLAND and/or Merlin Entertainments.

We cannot guarantee availability of similar accommodations for the new travel dates. All amounts you paid to LEGOLAND Vacations for rooms, theme park tickets and other LEGOLAND products and services will be applied toward your new reservation.

Any discounts or special offers applicable to your original confirmed vacation will not apply to the rescheduled vacation travel dates. You are responsible for applicable package pricing for the new vacation dates.

This policy applies only to LEGOLAND Florida Theme Park tickets, LEGOLAND Water Park tickets and LEGOLAND Pirate Island Hotel, LEGOLAND Hotel or LEGOLAND Beach Retreat reservations booked directly with LEGOLAND Florida Resort or LEGOLAND Vacations, as well as partner hotel reservations and packages booked through LEGOLAND Vacations. 

If your travel plans were arranged by third-party suppliers, including travel agents, travel-booking websites, ticket resellers and other businesses independent of LEGOLAND Florida Resort and LEGOLAND Vacations, you are responsible for any nonrefundable payments as well as any cancellation or change fees charged by those suppliers.

Likewise, if your travel plans include products or services provided by third-party suppliers, such as airfare, rental cars or vacation insurance, you are responsible for any nonrefundable payments as well as any cancellation or change fees charged by those suppliers.

Guests who wish to reschedule a visit due to an NHC hurricane or tropical storm warning, or those with questions about their vacation, can call the Merlin Entertainments Customer Service Center daily from 9 a.m. to 5 p.m. Eastern at +1 888-690-5346. Guests under 18 years of age must have a parent or guardian’s permission to call.

For assistance outside business hours, please email LLF.Experience@LEGOLAND.com and a member of our Guest Services team will respond at the earliest opportunity.

My original LEGOLAND Florida Resort vacation booking was made as part of a special offer. If I reschedule my vacation due to the hurricane, will I receive the terms of the original offer?

If the National Hurricane Center (www.nhc.noaa.gov) issues a tropical storm hurricane warning for the Central Florida area – or for your place of residence – within seven days preceding your scheduled arrival date, you may reschedule or cancel your LEGOLAND Florida Resort visit without any penalties or fees imposed by LEGOLAND and/or Merlin Entertainments.

You will receive the terms of the original offer only if an identical offer is available for your rescheduled travel dates. All amounts paid to LEGOLAND Florida Resort or LEGOLAND Vacations for rooms, park tickets and other LEGOLAND products and services will be applied toward your new reservation.

Any discounts or special offers applicable to your original confirmed vacation may not apply to the rescheduled vacation travel dates. You are responsible for applicable package pricing for the new vacation dates.

Guests who wish to reschedule a visit due to an NHC hurricane or tropical storm warning, or those with questions about their vacation, can call the Merlin Entertainments Customer Service Center daily from 9 a.m. to 5 p.m. Eastern at +1 888-690-5346. Guests under 18 years of age must have a parent or guardian’s permission to call.

For assistance outside business hours, please email LLF.Experience@LEGOLAND.com and a member of our Guest Services team will respond at the earliest opportunity.

I did not book my vacation through LEGOLAND Florida Resort or LEGOLAND Vacations. Can I reschedule or cancel my vacation due to the hurricane?

If your travel plans were arranged by third-party suppliers, including travel agents, travel-booking websites, ticket resellers and other businesses independent of LEGOLAND Florida Resort and LEGOLAND Vacations, you are responsible for any nonrefundable payments as well as any cancellation or change fees charged by those suppliers.

Likewise, if your travel plans include products or services provided by third-party suppliers, such as airfare, rental cars or vacation insurance, you are responsible for any nonrefundable payments as well as any cancellation or change fees charged by those suppliers. Please contact those suppliers directly to understand their policies and any applicable fees for changing or cancelling a reservation.

If I reschedule my LEGOLAND Florida Resort vacation due to the hurricane, what should I do about my airline tickets, rental car reservation, etc.?

If the National Hurricane Center (www.nhc.noaa.gov) issues a hurricane or tropical storm warning for the Central Florida area – or for your place of residence – within seven days preceding your scheduled arrival date, you may reschedule or cancel your LEGOLAND Florida Resort visit without any penalties or fees imposed by LEGOLAND and/or Merlin Entertainments.

If your travel plans include products or services provided by third-party suppliers, such as airfare, rental cars or vacation insurance, you are responsible for any nonrefundable payments as well as any cancellation or change fees charged by those suppliers. Please contact those suppliers directly to understand their policies and any applicable fees for changing or cancelling a reservation.

I have additional questions about my upcoming vacation and your hurricane policy. Where can I go for answers?

Guests with additional questions about their vacation or our hurricane policy can call the Merlin Entertainments Customer Service Center daily from 9 a.m. to 5 p.m. Eastern at +1 888-690-5346. Guests under 18 years of age must have a parent or guardian’s permission to call.

For ticket-related inquiries outside business hours, please email LLF.Experience@LEGOLAND.com and a member of our Guest Services team will respond at the earliest opportunity.

WEATHER POLICIES AND RAINY DAY GUARANTEE

LEGOLAND Florida Resort is open rain or shine! While we can guarantee a memorable experience, we unfortunately can’t control the weather. Due to Central Florida’s climate, afternoon showers and thunderstorms are possible, especially in the summer. If a portion of our rides and attractions are closed for an extended period due to inclement weather, Resort Management will activate our "Rainy Day Promise.” If the Rainy Day Promise is activated, those with paid tickets will be able to use their existing ticket for one more visit within one year from that date.

Please note, this does not apply to annual passholders or youth and education groups. Tickets may be subject to blockout dates. No refunds will be issued. Visit the Rainy Day Promise page for redemption instructions, available dates, and additional information.

To help plan your visit, we suggest that families visit our rides and attractions that can be affected by rain in the morning, and save shopping and indoor rides for later in the day. A full list of rides, including those that are open no matter the weather, can be found below.

Rain: Whether it is a sprinkle or a shower, we’re sorry the weather affected your day. No matter how heavy it rains, the following attractions are available for you and your family to enjoy:

  • Lost Kingdom Adventure
  • Merlin’s Challenge
  • Imagination Zone
  • DUPLO® Splash & Play
  • LEGO® NINJAGO® The Ride
  • Tot Spot
  • Technic Tot Spot
  • DUPLO® Tot Spot
  • DUPLO® Valley Schoolhouse
  • 4D Theater
  • THE LEGO® MOVIE Masters of Flight

Lightning: Your safety is our number one priority. When lightning is in the area we adhere to these ride procedures to ensure everyone stays out of harm’s way.

Lightning within 15 miles – All rides operational other than Coast Guard Academy, Pirate River Quest, and Water Park attractions.

Lightning within 5 miles or closer – The following attractions are available to enjoy:

  • Lost Kingdom Adventure
  • Merlin’s Challenge
  • Imagination Zone
  • LEGO® NINJAGO® The Ride
  • Tot Spot
  • Technic Tot Spot
  • DUPLO® Tot Spot
  • DUPLO® Valley Schoolhouse
  • 4D Theater
  • THE LEGO® MOVIE™ Masters of Flight

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2 # of Guests
2
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2
Kids
Year(s)
or
Buy Tickets or Annual Passes only
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