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Guest Experience Promise Policy Information

LEGOLAND Florida Resort is open rain or shine! While we can guarantee a memorable experience, we unfortunately cannot control the weather or certain circumstances beyond our control. If a portion of our rides and attractions are closed for an extended period due to inclement weather or other unforeseen circumstances, Resort Management will activate our “Guest Experience Promise." If the Guest Experience Promise policy is activated, guests will be able to use their existing ticket for one (1) more visit within one (1) calendar year from that date.

Please note, this does not apply to Annual Passholders, Summer Play Pass, or youth and education groups. Tickets may be subject to blockout dates, and no refunds will be issued. Parking is not included in the Guest Experience Promise. You must purchase a parking pass on the day of your return.  See below for more information.   

View Blockout Dates

Hold on to the ticket you scanned to enter the Park on your original visit. Bring it back with you, along with your ID, for your return visit and head to the outside Guest Services window. There, they will verify your tickets and provide you with a pass for that day.  

Unsure if your visit qualifies for the Guest Experience Promise? Check the dates below for the days it was enacted. Please allow 48 hours for Guest Experience Promise dates to be added to the list.  

Guest Experience Promise Dates:

  • 6/10/2024
  • 6/12/2024
  • 6/19/2024
  • 6/22/2024
  • 6/23/2024
  • 6/25/2024
  • 6/26/2024
  • 6/28/2024
  • 6/29/2024
  • 6/30/2024
  • 7/4/2024
  • 7/8/2024
  • 7/9/2024
  • 7/11/2024
  • 7/13/2024
  • 7/14/2024
  • 7/15/2024
  • 7/16/2024
  • 7/17/2024
  • 7/18/2024
  • 7/20/2024
  • 7/22/2024
  • 7/23/2024
  • 7/27/2024
  • 7/28/2024
  • 7/29/2024
  • 8/1/2024
  • 8/3/2024
  • 8/4/2024
  • 8/5/2024
  • 8/7/2024
  • 8/9/2024
  • 8/10/2024
  • 8/11/2024
  • 8/20/2024
  • 8/26/2024
  • 8/28/2024
  • 8/29/2024
  • 8/30/2024
  • 9/02/2024
  • 9/04/2024
  • 9/09/2024
  • 9/25/2024
  • 9/26/2024
  • 10/1/2024
  • 10/3/2024
  • 10/6/2024
  • 10/8/2024
  • 10/9/2024
  • 10/10/2024
  • 10/19/2024
  • 11/6/2024
  • 11/19/2024
  • 11/20/2024
  • 11/29/2024
  • 12/2/2024
  • 12/29/2024
  • 1/9/2025
  • 1/19/2025
  • 1/21/2025
  • 1/23/2025
  • 2/24/2025
  • 3/16/2025
  • 3/28/2025
  • 4/09/2025
  • 5/10/2025
  • 5/11/2025
  • 5/12/2025
  • 5/31/2025
  • 6/04/2025
  • 6/12/2025

In consideration of those who are only in town for a limited time, guests who experience a Guest Experience Promise Day will be able to visit the Park within 72 hours of that date, without any blockout restrictions. Any Guest Experience Promise visits after 72 hours of the initial activation will be subject to blockout dates.View blockout calendar here.

Enjoy the following attractions, rain or shine!

  • Lost Kingdom Adventure  
  • Merlin’s Challenge
  • Imagination Zone  
  • Duplo® Splash & Play  
  • LEGO® NINJAGO® The Ride  
  • LEGO® Ferrari Build & Race
  • DUPLO® Tot Spot  
  • DUPLO® Valley Schoolhouse  
  • 4D Theater  
  • THE LEGO® MOVIE™ Masters of Flight  

The safety of guests and Model Citizens is our highest priority.  

If the National Hurricane Center issues a tropical storm or hurricane warning for the Central Florida area — or for your place of residence — within seven days preceding your scheduled arrival date, you may reschedule or cancel your LEGOLAND Florida Resort visit without any penalties or fees imposed by LEGOLAND and/or Merlin Entertainments. Please see the Hurricane Policy for more information.  

Have more questions? Please contact our guest services team at LLF.Experience@LEGOLAND.com.  

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