Visitors with Special Needs
Mobility
While our Model Citizens are happy to assist with access to special ride compartments, they are not permitted to lift guests into or out of a ride vehicle. Therefore, park guests must be able to transfer to ride vehicles with assistance from a member of their party.
Guests with Casts & Ride Limitations
For the safety of our guests, those with casts may not be able to enjoy some of our attractions.
Resort Accessibility & ADA Information
LEGOLAND Florida Resort shops, restaurants, show venues, and many rides and attraction queues are ADA accessible to guests who use wheelchairs or are in need of special services, like service animals.
ADA Form
If you have further questions, please fill out the form to have our team contact you! Please contact our team at least 7 days prior to your visit to allow time for response.
HERO Access Pass for Rides
The HERO Access Pass is designed to provide an alternative option for individuals who would have difficulty tolerating extended waits during queueing due to disability. This pass:
- Does not guarantee instant access to the rides but will significantly decrease queuing time
- Provides wait times comparable to the chosen rides current standby wait time
- Allows you to experience other attractions in the Park while waiting for your next ride
- Can accommodate 6 people total including the individual who the pass is requested for
HERO Access Pass Steps
Guest Services
Visit Guest Services to discuss your needs and get your pass
Go to Your 1st Ride
Pick any ride and enter through the FasTrack entrance or at the rides exit. At the first ride, they will board you as soon as possible and provide a time. The time provided is for your second ride and can be used at any ride.
Enjoy the Park
Go to your second ride. At this ride, they will give you a time that you can go to your third ride. The time provided is comparable to the actual ride wait time. Continue this process throughout the day.
Certified Autism Center
LEGOLAND Florida Resort has partnered with The International Board of Credentialing and Continuing Education Standards (IBCCES) to become a Certified Autism Center across the Theme Parks, Water Park and three on-site hotels. IBCCES has worked with the Resort to conduct a staff-wide autism sensitivity and awareness training. In addition, they have conducted an in-depth review of the Resort to help develop detailed Sensory Guides. These guides are comprehensive planning tools that provide insight on how each attraction may affect each of the five senses.
Access Guide
The Accessibility Guide has additional accessibility information to help you prepare for your day.
Sensory Room
Our Sensory rooms can be found within DUPLO Valley Baby Care Center, First Aid, and Water Park Guest Services. These rooms are designed to provide a calm and quiet space for guests with additional sensory needs at any time during their Park visit.
Sensory Guide
Use this guide to learn how each attraction may affect each of the five senses.
Sensory Sensitivity Hour
Available at LEGO® Ferrari Build & Race from 1 pm to 2 pm daily.
DUPLO® Baby Care Center
Baby Care is located within DUPLO® Valley. This facility is great for taking a break and includes private rooms for nursing mothers, baby changing areas, quiet rooms and a companion restroom. This area is a place to relax and is typically a little less busy.
Caregiver Policy
A discounted entry ticket is offered for one (1) non-parent caregiver who accompanies a guest with a disability across both peak and off-peak periods.
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