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Hotel Guide

Quick Reference Guide

Castle Hotel Energy Saving Rooms: Insert one room key into the key-slot next to the room entry door to activate the room's power.

Night Light: Night lights are located next to each bunkbed. At Castle Hotel, turn on the Starry Night Feature by flipping the switch on the side of the TV.

Quiet Time: We are a Family Friendly hotel with lots of tired little ones. Please respect your neighbors during the Quiet Hours of 10:00 PM - 7:00 AM.

Thermostat: Our thermostats run on a quiet system, please allow 15-30 minutes to reach the set temperature.



Wi-Fi: No Password required. Just Logon to LEGOLAND Guest.

Fitness Centers: The fitness centers are located on the 1st floor of the LEGOLAND® Hotel and the 3rd floor of the Castle Hotel. Both are open 7:00 AM - 10:00 PM.

Hotel Pool: Towels are available at the pool deck for the pool and Waterpark. (No towels are provided at the Waterpark.)

Microwaves and Ice Machines:

  • LEGOLAND Hotel: Vending/Microwaves/Ice Machines are located on every floor next to the elevators.
  • Castle Hotel: Vending/Microwaves/Ice Machines are located by rooms 133, 233, and 333.

The LEGOLAND Hotel Arcade: Arcade hours are 9:00 AM - 10:00 PM everyday

Bell/Valet: Service is available from 6:00 AM - 11:00 PM.

Hotel Retail Shop: Open 9:00 AM - 8:00 PM



For additional service and any other requests or questions, please text our Service Wizards at:

LEGOLAND Hotel: +1 (760) 546-5246

LEGOLAND Castle Hotel: +1 (760) 616-5596



Express & Late Check Outs: Check out is at 11:00 AM and your final bill will be emailed to avoid crowding in the lobby.

We are a NON-SMOKING Property: There is a $500 charge for smoking in the room, Hotel, or on the Patio.

Candles: Candles of any kind are not permitted in the rooms.

Service Animals: We welcome Service Animals to the resort and ask that any emotional support animals or pets be left at home. 

For MEDICAL or SAFETY EMERGENCIES ONLY: Please call +1 (760) 918-5431