Quick Reference Guide
Castle Hotel Energy Saving Rooms: Insert one room key into the key-slot next to the room entry door to activate the room's power.
Night Light: Night lights are located next to each bunkbed. At Castle Hotel, turn on the Starry Night Feature by flipping the switch on the side of the TV.
Quiet Time: We are a Family Friendly hotel with lots of tired little ones. Please respect your neighbors during the Quiet Hours of 10:00 PM - 7:00 AM.
Thermostat: Our thermostats run on a quiet system, please allow 15-30 minutes to reach the set temperature.
Amenities:
Wi-Fi: No Password required. Just Logon to LEGOLAND Guest.
Fitness Centers: The fitness centers are located on the 1st floor of the LEGOLAND® Hotel and the 3rd floor of the Castle Hotel. Both are open 7:00 AM - 10:00 PM.
Hotel Pool: Towels are available at the pool deck for the pool and Waterpark. (No towels are provided at the Waterpark.)
Microwaves and Ice Machines:
- LEGOLAND Hotel: Vending/Microwaves/Ice Machines are located on every floor next to the elevators.
- Castle Hotel: Vending/Microwaves/Ice Machines are located by rooms 133, 233, and 333.
The LEGOLAND Hotel Arcade: Arcade hours are 9:00 AM - 10:00 PM everyday
Bell/Valet: Service is available from 6:00 AM - 11:00 PM.
Hotel Retail Shop: Open 9:00 AM - 8:00 PM
Housekeeping:
For additional service and any other requests or questions, please text our Service Wizards at:
LEGOLAND Hotel: +1 (760) 546-5246
LEGOLAND Castle Hotel: +1 (760) 616-5596
Reminders:
Express & Late Check Outs: Check out is at 11:00 AM and your final bill will be emailed to avoid crowding in the lobby.
We are a NON-SMOKING Property: There is a $500 charge for smoking in the room, Hotel, or on the Patio.
Candles: Candles of any kind are not permitted in the rooms.
Service Animals: We welcome Service Animals to the resort and ask that any emotional support animals or pets be left at home.
For MEDICAL or SAFETY EMERGENCIES ONLY: Please call +1 (760) 918-5431
