Operational Updates

HURRICANE POLICY

Can I reschedule or cancel my LEGOLAND California Resort vacation due to the hurricane?

The safety of our guests and Model Citizens is our highest priority.

This policy applies only to LEGOLAND California theme park tickets, LEGOLAND California Water Park tickets, LEGOLAND California SEA LIFE tickets and, LEGOLAND Hotel or LEGOLAND Castle Hotel reservations booked directly with LEGOLAND California Resort or LEGOLAND Vacations, as well as partner hotel reservations and packages booked through LEGOLAND Vacations.

If your travel plans were arranged by third-party suppliers, including travel agents, travel-booking websites, ticket resellers and other businesses independent of LEGOLAND California Resort and LEGOLAND Vacations, you are responsible for any nonrefundable payments as well as any cancellation or change fees charged by those suppliers.

Likewise, if your travel plans include products or services provided by third-party suppliers, such as airfare, rental cars or vacation insurance, you are responsible for any nonrefundable payments as well as any cancellation or change fees charged by those suppliers.

Guests who wish to reschedule a visit due to an NHC hurricane or tropical storm warning, or those with questions about their vacation, can call the Merlin Entertainments Customer Service Center daily from 9 a.m. to 5 p.m. EST at +1 888-690-5346. Guests under 18 years of age must have a parent or guardian’s permission to call.

For ticket-related inquiries only, outside business hours, please email Experience@LEGOLAND.com and a member of our Guest Services team will respond at the earliest opportunity. Otherwise, we encourage guests to utilize the Reservation Portal to reschedule their ticket dates.