Frequently Asked Questions
A full list of all Health & Safety precautions and guest requirements are available here.
The health and safety of our guests and staff is always our number one priority and as a Covid-secure venue we will continue to provide an extensive range of hygiene and safety measures to ensure you have a fun and safe day out.
This includes temperature checks on arrival, enhanced cleaning, one-way systems, and social distancing markers in our ride queues, shops, restaurants and more. To allow for social distancing and additional cleaning, we have reduced the number of guests that we let into the Park each day and everyone must pre-book their tickets.
Face coverings are required for all Guests (ages 2 and up), including those who have received a COVID-19 vaccine. This applies for the LEGOLAND Theme Park, LEGOLAND Water Parks, SEA LIFE Aquarium, and both LEGOLAND Hotels.
Please bring your own face coverings and wear them at all times, except when dining or swimming. You may remove your face covering while actively eating or drinking, but you must be stationary and maintain appropriate physical distancing.
All face coverings (whether disposable or reusable) must:
- Be made with at least 2 layers of breathable material
- Fully cover the nose and mouth and secure under the chin
- Fit snugly but comfortably against the side of the face
- Be secured with ties or ear loops and allow the Guest to remain hands-free
At this time, based on guidance from health authorities, neck gaiters, open-chin triangle bandanas and face coverings containing valves, mesh material or holes of any kind are not acceptable face coverings.
Costume masks are also not considered appropriate and are prohibited from being worn, in alignment with our existing rules.
Face coverings may have an integrated transparent plastic panel to aid in viewing the wearer’s mouth. These face coverings must:
- Be a fabric face covering featuring a solid plastic panel containing no openings that is attached to the fabric on all sides using tight knit stitching
- Meet all face covering requirements listed above
The use of face coverings is not a substitute for physical distancing.
Visit our face covering FAQs here.
We are following the Center for Disease Control’s guidelines as well as the requirements of our local health officials. In San Diego County (guidance as of June 9, 2020). It also states that persons with a medical or mental health condition, or developmental disability that prevents wearing a face covering shall be exempt from this requirement.
As a result, all guests will be required to wear a face covering unless they produce a note from a physician or qualified health care provider that they have medical or mental health condition or developmental disability that prevents them from wearing a face covering. Those exempted from the requirement will be asked to remain at least six feet away from guests not in their party and to wear wristbands (provided at turnstiles when note is presented) while in the Resort, so that LEGOLAND personnel know not to ask them to re-apply face coverings.
Please note that a note from a medical professional is not required for persons who are hearing impaired, or communicating with a person who is hearing impaired, where the ability to see the mouth is essential for communication.
Social distancing is everyone’s responsibility and you will see clear markers and signs within queues reminding you to keep a safe distance between other guests. Please always observe all of these markers.
To minimize contact between parties, some rows and seats on some rides may be left empty.
For everyone’s safety and to ensure the best possible guest experience we have reduced the number of guests that we let into the Resort each day.
Because of the social distancing markers in our queue lines and the need to leave some rows and seats empty on the rides, you may have to wait slightly longer for some rides during our busier times.
We’ll be doing everything we can to keep queue times to a minimum and we thank you for your patience and cooperation as we all work together to make sure everyone has a great, safe day out.
Please use the LEGOLAND California Resort mobile app for up to date queue times and to help you plan your day.
All ride seats, restraints and surrounding areas will be regularly cleaned throughout the day, as well as before the Park opens and when it closes. We have installed hand sanitizer stations throughout the Resort including many at the entrance and exit of rides and we ask guests to use this before and after they ride, as well as regularly washing their hands during the day.
We are not accepting cash anywhere on the Resort so please be ready to pay for items with a contactless debit or credit card. Contactless payments available at select areas of the Resort.
Yes, hand sanitizer stations will be available at various points throughout the Resort for guests and staff, including at the entrance and exit of rides.