Services for Guests with Disabilities
At LEGOLAND California Resort, awesome is for everyone! We are committed to providing a welcoming, inclusive, and accessible experience for all Guests.
First Aid
Medics are available onsite to provide medical assistance. Medications that require refrigeration can also be stored for your convenience.
Mobility
While our Model Citizens are happy to assist with access to special ride compartments, they are not permitted to lift guests into or out of a ride vehicle. Therefore, park guests must be able to transfer to ride vehicles with assistance from a member of their party.
Guest Services
Upon arrival, if you need accommodations or have any questions, please visit Guest Services in The Beginning. We offer various accommodations including our Assisted Access Pass.
Wheelchair & ECV Rental
Rentals are available on a first-come, first-served basis at Minifigure Market in The Beginning.
Assisted Access Pass for Rides
The Assisted Access Pass is designed to provide an alternative option for individuals who would have difficulty tolerating extended waits during queueing due to disability. This pass:
- Does not guarantee instant access to the rides but will significantly decrease queuing time
- Provides wait times comparable to the chosen rides current standby wait time
- Allows you to experience other attractions in the Park while waiting for your next ride
- Can accommodate 6 people total including the individual who the pass is requested for
Assisted Access Pass Steps
Step 1: Guest Services
Visit any Guest Services location to discuss your needs and get your pass
Step 2: Go to Your 1st Ride
Pick any ride and enter through the Reserve & Ride entrance or at the rides exit. At the first ride, they will board you as soon as possible and provide a time. The time provided is for your second ride and can be used at any ride.
Step 3: Enjoy the Park
Go to your second ride. At this ride, they will give you a time that you can go to your third ride. The time provided is comparable to the actual ride wait time. Continue this process throughout the day.
Certified Autism Center
LEGOLAND California Resort has partnered with The International Board of Credentialing and Continuing Education Standards (IBCCES) to become a Certified Autism Center across the Theme Parks, Water Park and two on-site hotels.
IBCCES has worked with the Resort to conduct a staff-wide autism sensitivity and awareness training. In addition, they have conducted an in-depth review of the Resort to help develop detailed Sensory Guides. These guides are comprehensive planning tools that provide insight on how each attraction may affect each of the five senses.
Access Guide
The Resort Access Guide has additional accessibility information to help you prepare for your day.
Sensory Room
Our Sensory room, located in Fun Town within the DUPLO® Family Care Center, is designed to provide a calm and quite space for guests with additional sensory needs to go at any time during your Park visit.
Sensory Guide
Use this guide to learn how each attraction may affect each of the five senses.
Sensory Sensitivity Hour
Available at LEGO Ferrari Build & Race from 1pm to 2pm daily.
DUPLO® Family Care Center
The perfect quite space to care for your family! Located in Fun Town, this space provides private nursing areas, bottle warming, a fridge and microwave, and changing areas. This room is also the home to the Park’s sensory room.
Get In Touch
If you have any specific inquiries or questions about accessibility across the Resort, please contact our Guest Experience Team by emailing us at experience@legoland.com or speak to a member of staff at Guest Services on the day of your visit.
Have any questions?
For more information to do with Accessibility please head to our Help Center to see answers to our frequently asked questions.
Visit Help Center
