LEGOLAND® Hotel Dubai Booking Terms & Conditions
These booking terms and conditions, including any revised booking terms and conditions that we may publish from time to time, set out the terms and conditions under which LEGOLAND® Hotel Dubai (“LEGOLAND® Hotel”, “we”, “us”, “our”) will provide hotel accommodation to you (“you”, “your”).
Please read these terms and conditions carefully before making a Booking. By making a Booking, you confirm that you have read, understood and agreed to these Terms and Conditions.
1. Definitions
1.1
Unless the context otherwise requires, any capitalised terms used in these Terms and Conditions have the following meanings:
“Accommodation” means the hotel accommodation booked by you at LEGOLAND® Hotel.
“Booking” means a reservation made by you for Accommodation at LEGOLAND® Hotel, whether made through our online reservation system, through an authorised third-party booking platform, by telephone, through a travel agent, or otherwise.
“Charges” means all amounts payable by you in connection with your Booking, including the Accommodation rate and any applicable taxes, fees, supplements, additional services or other charges notified to you at the time of Booking or during your stay.
“Force Majeure” means an event or circumstance beyond our reasonable control which prevents or materially affects our ability to provide the Accommodation or related services, including but not limited to fire, storm, earthquake, tsunami, flood, hurricane or other act of God, explosion, casualty, strike, unavoidable accident, riot, insurrection, civil disturbance, act of terrorism, embargo, war, inability to obtain labour, materials or supplies, epidemic, pandemic, outbreak of disease, quarantine restrictions, public health restrictions, governmental regulation, disruption to local, national or international transport services, restriction or prohibition imposed by any governmental or regulatory authority, or any other similar cause.
“Hotel” means LEGOLAND® Hotel Dubai, located at Dubai Parks and Resorts, Dubai, United Arab Emirates.
“Terms and Conditions” means these booking terms and conditions, as amended or updated by us from time to time.
“Guest” means any person staying at the Hotel under a Booking.
“Lead Guest” means the person named on the Booking who is responsible for the Booking and for ensuring compliance with these Terms and Conditions.
“Representatives” means our employees, officers, directors, agents, contractors, representatives and authorised service providers.
2. Bookings
2.1 You must be at least eighteen (18) years old to make a Booking.
2.2 You may make a Booking through our online reservation system, through our reservations team, through an authorised travel agent, or through other authorised booking channels. All Bookings are subject to availability and to the applicable rates, taxes, fees and service charges advised to you during the Booking process.
2.3 To secure your Booking, you may be required to provide a deposit or full payment, depending on the applicable Accommodation rate and Booking terms. The amount and payment conditions will be advised to you at the time of Booking.
2.4 In accordance with applicable UAE laws and regulations, all Guests staying at the Hotel must be registered at check-in and provide valid physical identification documents as required by the Hotel. This may include a valid passport, Emirates ID or other identification accepted by the relevant authorities. The Hotel reserves the right to refuse check-in where the required identification cannot be provided.
2.5 A Booking is for the Accommodation type selected at the time of Booking and is subject to availability. We will use reasonable efforts to provide the Accommodation type booked. However, if the Accommodation type booked is unavailable for reasons beyond our reasonable control, we may offer you an alternative Accommodation of a similar or higher category at the Hotel, at no additional charge. If a suitable alternative cannot be provided, we will discuss the available options with you.
2.6 We may cancel or refuse a Booking, without prejudice to any other rights or remedies available to us, where:
(a) you are in breach of these Terms and Conditions;
(b) we reasonably consider this necessary for the safety or security of our Guests, employees or property;
(c) required to do so by a governmental or public authority; or
(d) the Hotel is unable to honour the Booking due to an event of Force Majeure.
2.7 The Hotel reserves the right to apply reasonable restrictions on items, equipment or activities within the Hotel for health, safety, security or operational reasons. Guests must comply with all Hotel policies and instructions provided by Hotel management during their stay.
3. Check-in and Check-out Times
3.1 LEGOLAND® Hotel Dubai’s standard check-in time is 15:00hrs and standard check-out time is 11:00hrs.Your applicable check-in and check-out times will be confirmed during the Booking process.
3.2 Early check-in and late check-out may be available upon request and are subject to availability. Additional charges may apply. Guests wishing to request an early check-in or late check-out should contact the Hotel or Reception team.
3.3 If you depart before the scheduled check-out date, the Hotel may charge for the full stay originally reserved and booked, unless otherwise specified in the cancellation or rate conditions applicable to your Booking.
3.4 Guests must vacate their room by the applicable check-out time. Where a Guest remains in the room after the agreed check-out time without prior approval from the Hotel, additional charges may apply.
4. Payment
4.1 All Charges relating to your stay, including Accommodation charges and any additional charges incurred during your stay, such as food and beverage, room service, activities, services, purchases or other incidentals charged to your room, are payable in accordance with the payment terms applicable to your Booking. You agree to be personally responsible for all Charges incurred by you and by any Guest staying under your Booking.
4.2 At check-in, you may be required to provide a security deposit or credit card pre-authorisation to cover any outstanding Accommodation charges, applicable taxes and potential incidental charges incurred during your stay. The amount and method of the security deposit or pre-authorisation will be advised by the Hotel at the time of check-in.
4.3 Where a credit card is provided as security, the Hotel may place a pre-authorisation on the card for the applicable amount. If your incidental Charges exceed the amount of the existing pre-authorisation, the Hotel may request an additional payment or pre-authorisation during your stay.
4.4 All outstanding Charges must be settled by check-out at the latest, unless otherwise agreed with the Hotel. If you fail to settle any outstanding Charges, you authorise the Hotel to charge the outstanding amount to the payment method provided at the time of Booking or check-in, where applicable.
4.5 Where a cash payment or deposit is made, it must be made in UAE Dirhams (AED), unless otherwise accepted by the Hotel. Any applicable limits on cash payments will be subject to the Hotel's payment policy and applicable UAE laws and regulations.
4.6 Any unused portion of a security deposit or pre-authorisation will be released or refunded in accordance with the Hotel's procedures. Please note that the time taken for a pre-authorisation to be released may depend on your bank or card issuer and may not be within the Hotel's control.
5. Taxes
5.1 Your Booking and stay may be subject to applicable taxes, government fees, tourism fees, service charges and other mandatory charges in accordance with applicable UAE laws and regulations.
5.2 Any applicable taxes, fees and charges will be communicated to you during the Booking process or otherwise as required by applicable law.
5.3 You are responsible for paying all applicable taxes, fees and charges relating to your Booking and stay, including any changes to such taxes, fees or charges that may be introduced or become applicable after your Booking has been made, to the extent permitted by applicable law.
6. Cancellation, Amendments and No-Show
6.1 Cancellations, amendments and no-shows will be subject to the cancellation and amendment conditions applicable to your specific Booking, Accommodation type, rate or promotional offer. These conditions will be communicated to you during the Booking process and may vary depending on the rate booked.
6.2 If you cancel or amend your Booking after the applicable cancellation or amendment deadline, or if you do not arrive at the Hotel on the scheduled arrival date (“No-Show”), you may be charged the applicable cancellation, amendment or No-Show fee in accordance with the terms of your Booking.
6.3 Where applicable, we may charge any cancellation, amendment or No-Show fee to the credit card or other payment method provided by you at the time of Booking or check-in.
6.4 Where a Booking is subject to a non-refundable rate or promotion, the amount paid may not be refundable, in whole or in part, in accordance with the specific terms and conditions applicable to that Booking.
6.5 If you fail to arrive on the scheduled arrival date without notifying the Hotel, the Hotel may treat your Booking as a No-Show and may cancel any remaining nights of the Booking, unless otherwise stated in the applicable Booking conditions.
6.6 Where a Booking includes additional products or services, including meals, activities, packages or other Hotel services, separate cancellation or amendment conditions may apply. These conditions will be advised at the time of Booking.
7. Right of Refusal
7.1 We reserve the right to refuse you or any of your visitors entry to the Hotel, or to cancel your Accommodation, where we reasonably consider that you or your visitors:
(a) are behaving in a threatening, abusive, disruptive or otherwise unacceptable manner;
(b) are under the influence of alcohol or drugs and are behaving in a manner that may compromise the safety, security, health or comfort of other Guests, visitors or Hotel employees;
(c) are not complying with applicable laws, Hotel policies or reasonable instructions from Hotel management; or
(d) may pose a risk to the safety, security or wellbeing of Guests, visitors, employees or Hotel property.
Any cancellation or refusal under this clause will be subject to applicable law and the terms of your Booking.
8. Guest Behaviour
8.1 We reserve the right to require you or any of your visitors to immediately vacate your room, check out and leave the Hotel premises if we reasonably consider that you are behaving, or have behaved, in a threatening, abusive, disruptive or otherwise unacceptable manner, or in a manner that may compromise the safety, security, health or comfort of other Guests, our employees or visitors, or that causes a disturbance or significant inconvenience to other Guests or Hotel staff.
8.2 You must comply, and must ensure that all Guests and visitors accompanying you comply, with all reasonable rules, policies and procedures in force at the Hotel and communicated to you. This includes, without limitation, health and safety requirements, security procedures, fire safety requirements, applicable laws and regulations, and instructions issued by Hotel management.
8.3 You must not use the Hotel premises, facilities, photographs, videos or other Hotel content for commercial purposes without the prior written approval of the Hotel. Any professional or commercial photography, filming or recording at the Hotel is subject to prior approval and may be subject to additional terms and conditions.
8.4 Guests must comply with the Hotel's policies regarding food and beverages brought into the Hotel. Any restrictions applicable to outside food and beverages will be communicated by the Hotel and may vary depending on the circumstances, including dietary, medical or infant feeding requirements.
8.5 You must not, and must ensure that your visitors do not, enter any areas of the Hotel that are closed to Guests or otherwise marked as restricted, private, staff-only or not accessible to the public.
8.6 Smoking is not permitted inside the Hotel, except in areas expressly designated by the Hotel for smoking. Where a Guest smokes or otherwise causes smoke, vaping or similar odours in a non-smoking room or other prohibited area, the Hotel may charge a reasonable cleaning and deodorisation fee. The amount of any applicable fee will be communicated by the Hotel and may be charged to the payment method provided by you.
8.7 The use of candles, open flames, incense, fireworks or other items that may present a fire or safety risk is not permitted in Guest rooms or other areas of the Hotel, unless expressly authorised by the Hotel. Any permitted use must comply with the Hotel's safety requirements.
8.8 Pets and other animals are not permitted in the Hotel, except for assistance animals where required by applicable law or where expressly approved by the Hotel in advance. Any applicable requirements for assistance animals or other approved animals must be complied with at all times.
8.9 Children must be appropriately supervised by a responsible adult at all times, particularly when using Hotel facilities, swimming pools, play areas and other recreational facilities. Specific age restrictions or supervision requirements may apply to individual facilities and will be communicated by the Hotel.
8.10 You are responsible for the behaviour of all Guests and visitors associated with your Booking and for any damage, loss or additional cleaning costs caused by you or by any Guest or visitor associated with your Booking, except where such damage or loss is caused by the Hotel or otherwise arises through no fault of the Guest.
9. Property Damage and Loss
9.1 You are responsible for any loss of or damage to the Hotel's property, furnishings, fixtures, fittings or equipment, including but not limited to furniture, towels, linen and other items provided for your use during your stay, where such loss or damage is caused by you or by any Guest or visitor associated with your Booking.
9.2 Where you are responsible for any such loss or damage, we may charge you the reasonable cost of repairing, replacing or otherwise remedying the loss or damage. Any applicable amount may be charged to the payment method provided by you in accordance with Section 4.
9.3 You must not remove Hotel property from the Hotel premises without the prior approval of the Hotel. Where Hotel property is removed without authorisation, the Hotel may charge the reasonable replacement cost to the Guest responsible.
10. Cooking Equipment, Heated Food and Fire Safety
10.1 Personal cooking equipment and appliances are not permitted within LEGOLAND® Hotel Dubai, including in Guest rooms
10.2 Cooking, heating food and the use of personal cooking or heating equipment are strictly prohibited in Guest rooms . This includes, but is not limited to, personal electrical cooking appliances, portable cooking or heating equipment, self-heating food products and barbecues.
10.3 Guests must not undertake any activity or use any equipment that may cause an unauthorised activation of the Hotel's fire alarm or fire safety systems, including cooking, heating food or using equipment that produces heat, smoke or vapour.
10.4 Guests must not light fires, use barbecues or use any equipment involving an open flame or combustible fuel anywhere within LEGOLAND® Hotel Dubai or its accommodation areas, except where expressly provided or authorised by the Hotel.
10.5 The following equipment and products are prohibited from use in Guest rooms.
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Portable hobs, hot plates and similar plug-in cooking equipment;
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Air fryers, grills, toasters and other personal electrical cooking appliances;
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Camping stoves, gas appliances and other portable cooking or heating equipment;
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Self-heating foods or food products requiring heating; and
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Barbecues and any equipment involving an open flame or combustible fuel.
10.6 Any cooking or food-heating facilities provided by the Hotel must only be used in accordance with the Hotel's instructions and applicable safety requirements.
10.7 The Hotel reserves the right to remove prohibited equipment from Guest accommodation and may charge the Guest for any resulting damage, additional cleaning, repair costs or other reasonable expenses where applicable.
11. Children and Pool Safety
11.1 Children must be accompanied and appropriately supervised by a responsible adult at all times while in the Hotel, including in communal areas and when using Hotel facilities.
11.2 Children using the swimming pool and Water Play Area must comply with the Hotel's safety requirements and supervision rules. Guests who are not swimming may not have access to a designated viewing area within the pool or Water Play Area.
11.3 Appropriate swimwear must be worn by all Guests entering the swimming pool and Water Play Area.
11.4 Children under twelve (12) years old must be accompanied in the water by a responsible adult aged sixteen (16) years or older, as follows:
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Children aged 0–2 years: one (1) adult to one (1) child. The child must use appropriate flotation aids.
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Children aged 3–7 years: one (1) adult to a maximum of two (2) children. Children aged three (3) years must use appropriate flotation aids.
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Children aged 8–11 years: a responsible adult must be present in the Swimming Pool and Water Play Area and must supervise the child appropriately based on the child's swimming ability.
11.5 Children aged twelve (12) years and over may use the swimming pool without an adult in the water, provided they are competent swimmers. A responsible adult must remain present poolside and must wear appropriate swimwear.
11.6 The Hotel reserves the right to require a child to use appropriate flotation equipment or to leave the swimming pool or Water Play Area where, in the reasonable opinion of Hotel staff, this is necessary for the child's safety.
11.7 Parents, guardians and accompanying adults remain responsible for supervising children at all times. Hotel staff supervision does not replace the responsibility of parents or guardians.
11.8 All Guests must comply with any additional safety instructions, age restrictions, facility rules and directions provided by Hotel staff or displayed within the swimming pool and Water Play Area.
12. Valuables
12.1 Money, jewellery, electronic devices, travel documents and other valuables brought to the Hotel are brought at your own risk. Guests are advised to use the safe provided in their room or any other secure storage facility made available by the Hotel.
12.2 To the extent permitted by applicable law, the Hotel, its owners, operators, affiliates, employees, agents and representatives will not be responsible for the loss of or damage to personal belongings or valuables brought onto the Hotel premises, except where such loss or damage results from the negligence, wilful misconduct or other liability of the Hotel to the extent required by applicable law.
12.3 Any liability of the Hotel for the loss of or damage to Guest property placed in a safe or other secure storage facility provided by the Hotel will be subject to any applicable limitations and requirements under UAE law and the Hotel's applicable policies.
12.4 Guests must report any loss, theft or damage to their property to the Hotel Reception or Guest Services team as soon as reasonably possible after becoming aware of it. The Hotel may require the Guest to provide relevant information and cooperate with any investigation and, where appropriate, with any report made to the police or other relevant authorities.
12.5 Guests are responsible for ensuring that valuable items are appropriately secured during their stay. The Hotel recommends that passports, cash, jewellery, electronic devices and other valuable items are kept in the in-room safe whenever they are not being carried by the Guest.
13. Visitors
13.1 Visitors are permitted at LEGOLAND® Hotel Dubai subject to the Hotel's visitor policy, applicable room occupancy limits and health, safety and security requirements.
13.2 All visitors must register with the Hotel upon arrival and may be required to provide valid identification.
13.3 Any visitor staying overnight must be registered as a Guest and must comply with the maximum occupancy permitted for the relevant Accommodation. An additional occupancy charge may apply in accordance with the applicable Accommodation rate.
13.4 You are responsible for the conduct of your visitors and must ensure that they comply with these Terms and Conditions and all Hotel rules and policies while on the Hotel premises.
13.5 The Hotel reserves the right to restrict or refuse access to visitors where reasonably required for health, safety, security, operational or other legitimate reasons.
14. Parking
14.1 Complimentary parking is available for Hotel Guests in the designated Hotel car park for the duration of their stay.
14.2 Valet parking is also available at the Hotel, subject to availability and any applicable terms or charges communicated at the time of use.
14.3 Vehicles parked in the Hotel car park or using the valet parking service are parked at the owner’s risk. To the extent permitted by law, the Hotel is not responsible for any loss of or damage to vehicles or their contents, except where such loss or damage is caused by the negligence or wilful misconduct of the Hotel or its representatives.
14.4 Guests must follow all parking, traffic, safety and security instructions provided by the Hotel. The Hotel reserves the right to restrict or refuse parking for vehicles that do not comply with applicable requirements or may present a safety, security or operational risk.
14.5 Vehicles must be removed from the Hotel premises by the end of the Guest’s stay, unless otherwise agreed with the Hotel. The Hotel reserves the right to arrange the removal of vehicles left on the premises after the Guest’s departure, with any applicable costs charged to the vehicle owner.
15. General
15.1 To the extent permitted by applicable law, LEGOLAND® Hotel Dubai, its owners, operators, affiliates, employees, agents and representatives will not be liable for any loss or damage arising from or in connection with your stay at the Hotel, except where such liability cannot be excluded or limited by applicable law. Nothing in these Terms and Conditions excludes or limits liability for death or personal injury caused by negligence, fraud or wilful misconduct, or any other liability that cannot lawfully be excluded or limited.
15.2 The Hotel will not be responsible for any loss or damage to your property caused by the misconduct, negligence or actions of another Guest or visitor, except to the extent that the Hotel is otherwise liable under applicable law.
15.3 The Hotel will not be liable for any failure or delay in performing its obligations under these Terms and Conditions where such failure or delay results from an event of Force Majeure.
15.4 If any provision of these Terms and Conditions is found to be unlawful, invalid or unenforceable, that provision will be treated as severed or modified to the minimum extent necessary, and the remaining provisions will continue to apply to the fullest extent permitted by law.
15.5 If the Hotel does not immediately exercise or enforce any right or provision under these Terms and Conditions, this will not constitute a waiver of that right or provision, and the Hotel may exercise or enforce it at a later time.
15.6 Nothing in these Terms and Conditions is intended to create a contractual relationship with, or confer any right of enforcement on, any person who is not a party to the Booking, except where otherwise required by applicable law.
15.7 Words used in the singular include the plural and vice versa, and references to any gender include all genders. Headings are for convenience only and do not affect the interpretation of these Terms and Conditions.
15.8 If you have any questions, concerns or complaints regarding your Booking or stay at LEGOLAND® Hotel Dubai, please contact the Hotel through the contact details provided on our official website or in your Booking confirmation.
15.9 Governing Law and Jurisdiction. These Terms and Conditions and any Booking made under them are governed by the applicable laws of the United Arab Emirates and the Emirate of Dubai. Any dispute arising out of or in connection with these Terms and Conditions or a Booking will be subject to the jurisdiction of the competent courts of Dubai, United Arab Emirates, unless otherwise required by applicable law.
