Operations Update

PEACE OF MIND POLICY FREQUENTLY ASKED QUESTIONS ANNUAL PASSHOLDERS ENHANCED SAFETY MEASURES

LEGOLAND® Florida Resort will officially reopen on June 1. As the health and safety of guests and employees at LEGOLAND® Florida Resort continues to be paramount, the Resort’s extensive plan of enhanced health and safety measures includes reduced capacity, cashless payments, social distancing practices and enhanced cleaning regimes. The Resort will initially open with adjusted operating hours.

Along with the park and waterpark’s reopening, the all-new LEGOLAND® Pirate Island Hotel will debut on June 1. Reservations are available for travel dates June 1 or later for both LEGOLAND® Pirate Island Hotel and LEGOLAND® Hotel.

Here is a look at what guests can expect with the reopening of LEGOLAND Florida Resort on June 1.

 

PEACE OF MIND POLICY FOR NEW LEGOLAND® FLORIDA BOOKINGS & ANNUAL PASS PURCHASES

We want you to have the most vacation ever — starting with your LEGOLAND Florida vacation planning experience with us.  With the Peace of Mind planning, we hope to make it a little easier for your family to assemble the pieces of your next vacation so we can build those fun, exciting and special memories together. For that reason, we have launched our “Peace of Mind Policy” with timing flexibility for booking vacation packages and for our existing Annual Passholders and ticket holders.

You can continue to book your LEGOLAND Florida vacation with the peace of mind that there is the option to change your hotel or vacation package reservation date up to five (5) days before your trip without incurring a fee.

For our new Annual Passholders, we want you to join our passholder family with the opportunity to redeem and launch your year with us during an extended period of time. You can now visit our theme park up to 100 days after your purchase to activate your new annual pass.

For our existing Annual Passholders, we will be extending the validity of your pass based on the duration of our closure period or, in the case of our Annual Passholders using monthly pay, reinstating your pass payments starting June 1 as we welcome you and your families back to experience our parks.

For Guests who had a dated ticket that was valid during our closure dates, we will be extending the validity window of your ticket through the end of 2020 so that you have the flexibility to visit us later in the year.

The Peace of Mind Policy applies to new LEGOLAND® Florida Vacation Packages & new LEGOLAND Florida Annual Pass purchases from March 9:

For a limited time, all reservations can be rescheduled up to 4 P.M. Eastern Time five (5) days prior to scheduled arrival date free of charge. Any changes to your reservation are subject to availability and new room rates may apply. If you made your booking within five (5) days of arrival, no cancellations, changes or refunds are allowed. In the event of no-show, all monies are forfeited. Tickets and Extras are non-refundable once issued, but may be used up to one year from the original reservation date. Restrictions may apply.

This policy applies only to reservations made directly through LEGOLAND® Vacations.  If your travel plans were arranged by a third-party, including travel agents, travel-booking websites, or other businesses independent of LEGOLAND® Parks and Resorts or LEGOLAND® Vacations, please contact those suppliers directly to understand their policies and any applicable fees for changing or cancelling a reservation.

The extension of the redemption window for all new LEGOLAND Florida Annual Pass purchases (current pass purchases must be activated/redeemed at the LEGOLAND Florida Front Gate within 60 days of purchase) to 100 days from date of purchase is available to guests who purchase a valid Annual Pass product between March 11 and July 31, 2020. Regular Annual Pass terms & conditions apply per pass type as outlined in the terms & conditions specific to each pass type.

The Peace of Mind Policy applies to existing LEGOLAND Florida Annual Passholders and LEGOLAND Florida tickets purchased for closure dates through the duration of closure:

All active Annual Passholders, who are not currently enrolled in Monthly Pay, will receive an extension of one month for every month that the Park is closed based on the valid dates for their existing pass. All active Monthly Pay Passholder’s monthly payments were suspended starting April 1, 2020 and will be reinstated as of June 1, 2020 based on the park’s announced reopening date. Regular Annual Pass terms & conditions apply per pass type as outlined in the terms & conditions specific to each pass type.

Any unused tickets that were valid for specific dates during the announced closure period (excludes FLEX tickets) of March 16 – through the duration of closure will be valid to use as regular admission on any valid day (based on the ticket type purchased) for the rest of 2020, upon reopening, with no additional fee. Regular terms & conditions for tickets, as outlined during purchase, still apply.

FREQUENTLY ASKED QUESTIONS

GENERAL

Are the hotels open? / What is LEGOLAND Hotel doing to ensure guest health and safety during coronavirus concerns?

Along with the park and waterpark’s reopening, the all-new LEGOLAND® Pirate Island Hotel will debut on June 1. Reservations are available for travel dates June 1 or later for both LEGOLAND® Pirate Island Hotel and LEGOLAND® Hotel.

For more information about our enhanced health & safety measures specific to our on-site hotels, please click here.

ANNUAL PASSES

How will the closure of LEGOLAND Florida Resort impact Annual Passes?

All active Annual Passholders, who are not currently enrolled in Monthly Pay, will receive an extension of one month for every month that the Theme Park was closed based on the valid dates for their existing pass (up to three (3) months). Blackout dates by Annual Pass type still apply.

All active Monthly Pay Pass Members in good standing will have their April and May monthly payments suspended. The number of suspended months will be deducted from the number of required contracted monthly payments. For example, the suspended months of April and May reduce the required payments from 12 to 10. Although the contract allows them to continue month-to-month after the revised required 10 monthly payments. Monthly payments will be reinstated as of June 1, 2020 with the announced reopening of the park. Billings will continue until they cancel.

Standard terms and conditions for annual passes still apply.

Are the Awesomer and Awesomest Annual Passes valid at Madame Tussauds and SeaLife Orlando since they have reopened before LEGOLAND Florida Resort?

Yes, these passes will be valid for use at both attractions for the rest of May 2020 preceding the LEGOLAND Florida Resort reopening on June 1, 2020.

TICKETS

What should I do with my unused tickets if I was planning to visit during the closure?

Any unused tickets that were valid for specific dates during the announced closure period (excludes FLEX tickets) will be valid to use any day for the rest of 2020 with no additional fee. You did not need to request a date change; this will be automatically applied to all valid tickets.

I had Parking, Souvenir bottles, or Fastrack add-ons to my tickets, will those be extended?

All of the above will be automatically extended with your tickets for use on the day when you choose to visit LEGOLAND Florida Resort.

I had a Water Park Cabana, VIP Tour, ECV, Stroller or Wheelchair rental for my visit, will those be extended?

Yes, these items will be extended for your visit but will need to be rebooked by our team due to availability. When you’ve decided to visit again, just email llf.experience@legoland.com and we will be happy to rebook them free of charge.

RESORTS

Questions about your upcoming reservation?  

If you have made a reservation through LEGOLAND Vacations with an arrival date through May 31, 2020, you will receive an email from our Reservations Team at least 5 days prior to your scheduled arrival. This email will provide details and instructions on your booking options (it will arrive in your email inbox or folder from LEGOLAND@legoland.com).

Please be advised that we are currently experiencing heavy call volume and prioritizing guests with arrivals within the next 5 days. We ask that you use the contact options in the above email for the most expedited service from our team. Thank you for your patience and understanding.

What if I booked my vacation from another seller/website?

If guests’ travel plans were arranged by a third-party, including travel agents, travel-booking websites, or other businesses independent of LEGOLAND® Parks and Resorts or LEGOLAND® Vacations, they will need to contact those suppliers directly to understand their policies and any applicable fees for changing or cancelling a reservation.

When will the new Pirate Island Hotel open? / What should I do if I have a vacation already booked for Pirate Island Hotel based on the previous opening date?

New reservations are now available for travel dates June 1 or later for the all-new LEGOLAND® Pirate Island Hotel, as well as LEGOLAND® Hotel and LEGOLAND® Beach Retreat. For the most recent updates, visit: legoland.com/operations-update