LEGOLAND Vacations FAQ

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  • Where do I go for questions on the LEGOLAND Hotel?

    For answers to questions specifically about the LEGOLAND Hotel, please click here.

  • Where can I find information about the upcoming LEGOLAND Castle Hotel?

    For information about the upcoming LEGOLAND Castle Hotel, please click here.

  • What is the advantage of booking through LEGOLAND Vacations?

    LEGOLAND Vacations packages include hotel, discount admission tickets with 2nd Day FREE, welcome gifts for kids and exclusive early access to LEGOLAND.

  • What is Exclusive Early Access to LEGOLAND?

    LEGOLAND Vacations guests enjoy exclusive early access to LEGOLAND California at least 30 minutes before the Park officially opens to the public! For a current list of rides and times, click here.

  • What tickets are included in my package?

    Package ticket types vary by travel date but generally include admission to all attractions and events that are open during your stay. The website will display which specific tickets are included with your package during your online booking. Be sure to enter the correct number and ages of everyone in your party to ensure you receive the correct tickets. If your package includes 2 day tickets, your 2nd visit must occur within 9 days of the first visit. 

    If your tickets included LEGOLAND Water Park, please note that the entrance is located within LEGOLAND. Admission to LEGOLAND is required to access the Water Park. Water Park tickets must be used on one of your 2 days at LEGOLAND. Please also note the Water Park is not open daily, so be sure to check our Operating Calendar for specific dates/hours of Operation.

    If you have not already booked your LEGOLAND Vacation, the website will indicate which tickets are included in the package during your online booking. If you have already booked, please check your booking confirmation for details regarding the tickets included in your package.

  • How do I purchase tickets for the Water Park?

    If LEGOLAND Water Park is open during your stay, the tickets included in your package may include admission to the Water Park. Please note that the Water Park entrance is located within LEGOLAND and admission to LEGOLAND is required to access the Water Park. Water Park tickets must be used on one of your 2 days at LEGOLAND.

    Please note that the Water Park is not open daily, so be sure to check our Operating Calendar for specific dates/hours of Operation. 

  • How will I receive my tickets?

    Your tickets will be emailed 5 days prior to your arrival date. If you make a reservation within 5 days of arrival, your tickets will be emailed to you within 24 hours. They will be sent to the email address you entered during the booking process.  Please be sure to review your travel documents carefully to understand what is included in your booking, and print all of your tickets and vouchers to bring with you.

  • Are there any special offers or discounts?

    Yes. For discounts on packages including tickets click here.

  • How can I book a vacation package online?

    Click here to book your LEGOLAND Vacation package online.

    • Enter your travel dates, number of adults, number and ages of each child in your party and click Search
    • Choose from a variety of accommodations and prices
    • The ticket type included in your package will display under the price for each hotel
    • Select your room type
    • Choose whether or not to include Flexible Cancellation
    • Enhance your LEGOLAND experience by choosing from among our many Extras
    • Proceed to checkout
    • Be sure to review your confirmation email to verify your booking is correct
  • Can I pay for my LEGOLAND Vacations reservation online?

    Yes. Payment of your entire reservation amount is due at the time of booking.  For more information about our Flexible Cancellation option, visit our Payment and Cancellation Policy page.

  • Can I pay for part of my booking now and the remainder at a later date?

    Full payment of your reservation is due at the time of booking.  For more information about our Flexible Cancellation option, visit our Payment and Cancellation Policy page.

  • What forms of payment can I use to pay for my reservation?

    LEGOLAND Vacations only accepts the following credit cards for payment: VISA, MasterCard, American Express or Discover.

  • Can I use more than one credit card to pay for my reservation?

    Yes, if you call (877) 534-6526, you may use more than one credit card to make your payment.  Please note, you still must pay the full amount when making your booking.

  • What if I don’t receive my confirmation email after I make my reservation online?

    Please send an email to CaliforniaVacations@LEGOLAND.com.  Please include your Booking # if you have it, or, if you don’t, the name on the reservation and arrival date.

  • Can I change or cancel my reservation once I have booked it?

    Yes, only if you purchased the optional Flexible Cancellation coverage.  For just $25 per booking, Flexible Cancellation allows you to change or cancel your reservation up to 4:00 PM Pacific Time 5 days prior to arrival, no questions asked!  Avoid losing your payment and get total peace of mind. Please note that changing your reservation once booked may result in a price increase.  No changes or cancellations are allowed within 5 days of your arrival date. No cancellations, changes or refunds are allowed for reservations made on a Promotional Rate. Full terms and conditions can be found here

    It is best to add Flexible Cancellation when making your booking online, but you may add it up to 24 hours after you’ve made your booking by calling (877) 534-6526.

  • If I cancel my reservation, how long does it take to get a refund?

    If a refund is approved, it may take 1-2 weeks to receive your refund.

  • I accidentally misspelled someone’s name when entering the reservation online. How do I change that?

    Simple misspellings will not affect your reservation and do not need to be corrected. 

  • I need to add, remove or change one or more of the people listed on the reservation. How can I do that?

    If you are adding an additional person(s) and will also need a ticket for that person, please call (877) 534-6526 and have your booking number ready. Please be sure to check that the room you’ve booked will accommodate the new number of travelers.

    If you are removing a person and are requesting a refund on a ticket included in your package, please call (877) 534-6526 to request a refund. Please remember that only reservations with Flexible Cancellation included may receive refunds (please click here to read our Payment and Cancellation Policies).

    If you are changing the name of a person on your reservation, please call (877) 534-6526 and have your booking number ready. Please note any modifications may result in a price increase.

  • Can I book an ADA accessible room?

    Yes. For LEGOLAND Hotel or LEGOLAND Castle Hotel, just select one of our ADA Accessible room types during your booking journey. For one of our offsite hotel partners, please submit your request for an ADA Accessible room under the Special Requests section on the checkout page. Please note that offsite hotel requests cannot be guaranteed.

    Service animals are allowed under California law. Guests who use service animals must retain control of their animals at all times and should keep them on a leash or harness while visiting.

  • What hotels offer a shuttle to LEGOLAND?

    LEGOLAND Hotel and LEGOLAND Castle Hotel are both located at the main entrance to LEGOLAND Theme Park. For offsite hotels, please use the Hotel Amenities filter on the search results page to filter for hotels that offer a shuttle to LEGOLAND. You can also visit the individual hotel’s Property Description by selecting Info & Booking on this page to see if the hotel offers a shuttle. 

    All shuttles are complimentary although some require reservations. Shuttle reservations should be made at least 24 hours prior to arrival. Please consult your travel documents for instructions on reserving a shuttle. 

  • How far is it from the hotel to LEGOLAND?

    LEGOLAND Hotel and LEGOLAND Castle Hotel are both located at the main entrance of the LEGOLAND Theme Park.  For our offsite hotel partners, the driving distance to LEGOLAND is listed under each hotel on this page.

  • I booked an offsite partner hotel but the hotel can't find my reservation. What do I do?

    It may take an offsite partner hotel up to 24 hours to receive your reservation after you make your booking online.  If you arrive at an offsite partner hotel and they cannot find your reservation, be sure to present them with your Voucher which will identify you as a LEGOLAND Vacations guest.

  • What if I already have admission tickets and just need a hotel room?

    You can book a hotel room without tickets by clicking here

  • I am an Annual Pass Member and want to book a room. How can I do that?

    Annual Pass Members can book rooms at LEGOLAND Hotel by clicking here.

    membership, pass member, pass holder, legoland pass member, annual pass holder

  • Can I add an Extra (i.e. Water Park tickets, Birthday package, All-Day Resort Dining) after I’ve made my reservation?

    Yes, if you call (877) 534-6526, you may add an Extra(s) to an existing reservation.  Please note some Extras are not bookable over the phone within 24 hours of arrival.

  • Is breakfast included in my booking?

    A delicious breakfast is included with your stay at both LEGOLAND Hotel and LEGOLAND Castle Hotel. Many of our offsite partner hotels also include breakfast in the room rate. For offsite hotels, please use the Hotel Amenities filter on the search results page to filter for hotels that include breakfast with their rate. You may also visit the individual hotel's Property Description tab by selecting Info & Booking on this page to see if the hotel includes complimentary breakfast.

  • Do you offer any dining plans with your vacation packages?

    For LEGOLAND Hotel guests, we offer pre-paid dining packages you can add when you make your booking. Dining options are listed on the Extras page after you make your room selection.

  • What happens if I purchased the Character Dinner Buffet (Dinner at Bricks Restaurant) and the restaurant is closed?

    If you purchased the Character Dinner Buffet, in the unlikely event that the restaurant is closed during your visit, you will be given the paid dollar amount as a credit at our other onsite restaurant, Skyline Lounge.

  • What food & beverage options are included in the LEGOLAND Hotel All Day Cabana Rental?

    With your LEGOLAND Hotel Cabana rental you will receive a fresh fruit, cheese and cracker platter, plus a $70 food & beverage allowance to the Skyline Cafe. Click here to view menu options.

  • What amenities do the hotels offer?

    To view a list of the amenities (pool, fitness center (gym), laundry facilities, restaurants, etc.) offered at each hotel, visit the Property Description tab by selecting Info & Booking on this page.

    pool, fitness center, gym, laundry, restaurants

  • What is the Cancellation Policy?

    Please visit our Payment and Cancellation Policy page for details.

  • How do I book 2 rooms?

    To book 2 rooms online, you must complete two separate transactions. Please enter the correct number and ages of the guests in each room when you book, to ensure you receive the appropriate number of tickets.  Or you may call (877) 534-6526 to speak with a Customer Service Representative.

    Keywords: two rooms 

  • Can I have 2 rooms assigned next to each other?

    You may request your rooms be assigned next to each other by adding the name and reservation number of the first transaction in the Special Requests section of the second transaction’s checkout page. LEGOLAND Vacations cannot guarantee adjoining or connecting rooms, as room numbers are assigned upon check-in, but we will make an effort to accommodate your request.

    Note: If you already have tickets, you can click here and follow the same booking instructions as above.

    Keyword: two rooms

  • Do I have to pay a Resort Fee?

    Some hotels do charge a nightly Resort Fee.  If the hotel charges a Resort Fee, this will be listed under the room type description as well as the Property Description.  Resort Fees vary by property and will be collected by the hotel upon check-in. 

    LEGOLAND Hotel’s resort fee is $25 plus tax per night for stays through December 31, 2017, and $28 plus tax per night for stays from January 1, 2018 on. LEGOLAND Castle Hotel's resort fee will be $28 plus tax per night. Resort fee includes self-parking, standard wireless internet access, children's entertainment, pool towels, and local and domestic long-distance phone calls. Taxes and fees subject to change without notice.

  • Do I have to pay for parking at the hotel?

    Some hotels do charge a nightly parking fee. Parking fees vary by property. LEGOLAND Hotel and LEGOLAND Castle Hotel's nightly resort fee includes self-parking, valet parking is also available for $20 per stay. For offsite hotels' parking fees, please check the individual hotel's Property Description by selecting Info & Booking on this page.

  • Are pets allowed?

    Pet policies vary by hotel. LEGOLAND Hotel and LEGOLAND Castle Hotel do not allow pets, other than service animals. You can use the Hotel Amenities filter on the search results page to filter for hotels that are pet-friendly. You can also visit the individual hotel’s Property Description by selecting Info & Booking on this page to see the hotel’s pet policy.

    Service animals are allowed under California law. Guests who use service animals must retain control of their animals at all times and should keep them on a leash or harness while visiting.

  • What is the closest beach to LEGOLAND?

    The closest beach is the South Carlsbad State Beach, located approximately 1.5 miles from the LEGOLAND California Resort. 

  • Do you offer airport transportation options?

    While LEGOLAND Hotel does not offer airport transportation; you can book a shuttle through our preferred partners.

    For SuperShuttle, call (800) BLUE-VAN (800-258-3826)

    For Cloud 9 Super Shuttle call, (800) 974-8885

  • How do I find current park hours?

    View our attraction hours here.

 For answers to more questions specifically about the LEGOLAND Hotel, please click here.

Please also visit Our “Know Before You Go” For Top Park Tips

Didn’t find the answer you’re looking for?
Please email us at VacationsInfo@LEGOLAND.com