About LEGOLAND® Florida
Can I drop off guests at LEGOLAND Florida without paying for parking?
Yes, as you enter the LEGOLAND® Florida parking lot you will see signs for a drop off area to your right. Simply turn right into this horseshoe-shaped area, where you are welcome to drop off your guests.
What forms of payment are accepted at LEGOLAND Florida?
LEGOLAND Florida accepts American Express, Discover Card, VISA and MasterCard for park admission, merchandise and restaurant purchases (specific locations only). LEGOLAND Florida does not accept personal checks or travelers’ checks.
What can we do at LEGOLAND Florida to celebrate a birthday?
Make sure to pick up your birthday button at the ticket window.
If I leave LEGOLAND Florida, can I re-enter the park on the same day?
Yes, with a valid ticket. Please remember to get your hand stamped before exiting for same day re-admittance. You can also upgrade your admission ticket to a two-day ticket or annual pass for just a few dollars more. Inquire at Guest Services.
What happens if it rains?
Due to Central Florida’s tropical climate, thunderstorms occur regularly. In the event of lightning within close proximity to the park, outdoor attractions will be closed for the safety of all guests. Because these storms generally occur in the late afternoon or early evening, we recommend you plan to use this time for souvenir shopping, having an early dinner, or enjoying any of our indoor attractions.
Is commercial photography allowed inside LEGOLAND Florida?
All LEGOLAND Florida attractions, rides and LEGO brick models are protected by copyright. Guests must have written permission to use photographs or videotape of LEGOLAND images for commercial broadcasting, advertising, marketing or publishing in any medium. By entering LEGOLAND Florida, each guest consents to the use of his or her likeness in photographs or video taken by the park for advertising and other promotional purposes without payment.
Are there First Aid facilities in LEGOLAND Florida?
Yes, qualified first aid personnel are located in the First Aid building next to Fun Town Factory Tour. Automatic External Defibrillator’s (AED) are available. For immediate assistance, please notify any Model Citizen (LEGOLAND employee).
What is Bonus Brick Time?
Bonus Brick Time allows all Annual Pass members & LEGOLAND Hotel guests’ early entry into LEGOLAND Florida starting at 9:30 a.m. and includes entry to the Grand Carousel, Dragon Coaster, DUPLO Valley Train & Tractor, Lost Kingdom Adventure, MINILAND and LEGO® NINJAGO® The Ride!
What facilities are available in the park for mothers with infants?
The Baby Care Center is located in DUPLO Valley and is stocked with bottle warmers, high chairs, rockers for nursing moms, baby change facilities, a cell phone charging station and a microwave. In addition, all restrooms (male and female) park-wide have diaper change tables and family restrooms available.
Can a sign language interpreter be requested for live shows?
Yes, but two weeks’ notice is required to secure these services. Please email LLFExperience@legoland.com to request an interpreter.
Are service animals allowed inside the park?
Service animals are welcome in most locations throughout the Park and can accompany a guest via the standard queue up to the loading point. However, due to safety restrictions, service animals are not allowed to accompany a guest on a ride. Service animals must be on a leash at all times. Any show of hostile behavior towards other guests or Model Citizens is unacceptable. Service animals may not be handled by or left with other guests or Model Citizens.
Where do I report a lost or found item?
Please report any lost articles or return any found items to Guest Services or any Park Ranger. LEGOLAND Florida is not responsible for theft, damage or loss of personal property.
What do I do if I become separated from my family at LEGOLAND Florida?
If you become separated from your child, please contact a Park Ranger or other Model Citizen. Children can wait for lost parents at Guest Services in The Beginning.
Are there ATMs inside LEGOLAND Florida?
Yes, ATMs are located throughout the park and can be found in front of Heartlake Mall & inside the LEGOLAND Hotel.
If I am traveling with my pet, can I bring it inside LEGOLAND Florida or do you have pet kennels?
LEGOLAND Florida Resort does not have on site pet kennels, please contact these local pet kennels for boarding options:
Garden Grove Animal Hospital
3033 Cypress Gardens Rd
Winter Haven, FL 33884
Uppity Pups LLC
Winter Haven, FL 33880
Little Wolfe's Pet Resort
555 6th St NW
Winter Haven, FL 33881
LEGOLAND Florida Resort is not affiliated with any of these properties, nor is this listing considered an endorsement.
What are the costs for Stroller/Wheelchair Rental?
Strollers, wheelchairs and ECVs are available for rent at the Strollers/ECV Rentals location on left side of entry from turnstiles on a first-come, first-served basis.
- Stroller pricing is $14 for single seat stroller and $20 for double seat stroller.
- Wheelchairs are $12 and ECVs are $45 for the day.
Can I bring my own stroller, ECV or wheelchair to LEGOLAND Florida?
Guests are welcome to bring their own stroller, ECV or wheelchair to LEGOLAND Florida, however no other wheeled personal transportation devices (ie-bicycles, skateboards or segways) are permitted.
Does LEGOLAND Florida recycle?
LEGOLAND is committed to protecting the environment. We ask for your assistance by disposing of your aluminum cans, plastic bottles and Park maps in the recycling containers located throughout the park.
Is smoking allowed inside the park?
Smoking is permitted in designated areas only. This includes electronic cigarettes. Check map for designated smoking areas.
Is outside food or alcohol allowed inside the park?
Outside coolers, food and beverages may be brought into the park under certain guidelines (listed below). Alcohol may not be brought onto LEGOLAND Florida property.
- Bottled water
- Small lunch snacks and meals that do not require heating
- Any food required for medical purposes and medically–indicated nutritional supplements
- Any food required for special dietary needs
- Baby food/baby formula
- Soft-sided insulated bags no larger than 8.5" wide x 6" high x 6" deep
- Coolers/bags with wheels, not to exceed 8.5" wide x 6" high x 6" deep (Allowed only for school groups)
- Food that requires heating or refrigeration
- Alcohol and glass containers
- Hard-sided coolers
- Soft-sided coolers larger than 8.5" wide x 6" high x 6" deep
- *Please be advised that all bags and personal items are subject to inspection.
Are weapons allowed inside the park?
All weapons and firearms of any type are prohibited on LEGOLAND property.
How much does it cost to reserve an Electric Wheelchair?
- ELECTRONIC CONVENIENCE VEHICLE-SHADED -$55 plus tax
- ELECTRONIC CONVENIENCE VEHICLE-UNSHADED -$45 plus tax
- STANDARD WHEELCHAIR -$12 plus tax
For more information and to reserved your ECV click here: http://www.legoland.com/florida/map-explore/land-views/the-beginning/guest-services/wheelchair-rentals/
Can I purchase tickets to Cypress Gardens only?
Cypress Gardens’ admission is not available without a ticket to LEGOLAND Florida.
Can I purchase gift cards at the LEGOLAND Florida Resort?
No. Our online system requires an address and AVS verification; therefore, gift cards or pre-paid credit cards will not work with our system.
Can I use my drone inside the Park?
The use of drones is not allowed at LEGOLAND Florida Resort due to safety and proximity to moving ride vehicles.
What security measures does LEGOLAND Florida Resort have in place concerning safety in the parks?
LEGOLAND Florida has many policies and procedures in place that make our resort a safe place for our guests and staff members; all Guests are subject to bag checks and walk through metal detectors.
What are the size/height restrictions for the rides at LEGOLAND Florida?
Ride height and size restriction information is available online and within the park at each attraction. Being able to fit within the restraints comfortably and safely is a requirement set by each of the ride manufacturers and a key factor for the safety of our guests. Therefore, if the safety belt or lap bar does not secure the rider in the seat properly, you would be asked to exit the ride prior to its start up.
Are there any additional restrictions or requirements for rides at LEGOLAND Florida?
Proper attire, including shoes and shirts, must be worn at all times. We reserve the right to deny admission to or remove any person wearing attire that is considered inappropriate or attire that could detract from the experience of other Guests. Due to the nature of some of our outdoor attractions, certain clothing including crop tops, bathing suits and more may be prohibited for your own safety. Visible tattoos that could be considered inappropriate, such as those containing objectionable language or designs, are not permitted. Special events may have additional attire guidelines.
For additional inquiries, please fill out the form on our Contact Us page.
Do any of the rides/attractions have additional limitations?
Forestmen's Hideout and The Quest for CHI close at dusk.
Are there ride restrictions for guests who have a cast?
Due to the nature of our attractions, as well as the restrictions put in place by our ride manufacturers, many attractions do not allow full arm or full leg casts. For safety, LEGOLAND Florida does not recommend that guests with casts ride any attraction. Detailed information is available online and at guest services.
What attractions and activities are available for children with no minimum height restriction?
View our guide of rides and attractions that have no minimum height requirement, What to Do When You are Two, or pick up a copy at Guest Services on your visit!
Does LEGOLAND Florida offer Parent Swap for rides?
LEGOLAND Florida offers our visiting parents, who have children that meet and don’t meet the minimum height restriction, the opportunity to do a “Child Swap” at any ride that parents are allowed to ride. All members of the party are required to wait in line together. When you reach the front, let the ride operator know of your intention, so that he can accommodate you. When the first ride is over, the parents may then switch places and the other parent can then ride with the older child.
Which rides are safe for a pregnant guest?
Unfortunately, we are unable to give you a specific answer as to which rides a pregnant person would be able to ride due to varying medical issues with each pregnancy and the differences with each ride regarding the loading and unloading procedures, speed, abrupt stops, amount of twists, turns, etc.
Most coaster type rides post warnings "Not recommended for pregnancy" and although, other rides do not post the same warning, it is always advisable to comply with your doctor's recommendations.
Guest safety is very important to us and we hope that all guests are able to enjoy as much of the Park possible. We value your patronage and want to express our congratulations on the upcoming birth of your new baby.
About Dining and Dietary Concerns
If I make a purchase in the park, can I leave it somewhere until the end of the day?
Yes, LEGOLAND Florida offers package pick-up for convenient shopping. Make your purchases at any one of our retail locations and then pick them up at the Package Pick-up area at the Front Gate as you leave the park. Please allow two hours between purchase and pickup.
Can I enter LEGOLAND Florida just to shop?
You can get a Shopper's Pass at the ticketing windows to enter LEGOLAND Florida for one hour to shop. You will need to pay a deposit of the cost of single day admission, which will be refunded if you leave within the hour time limit.
Can I use my LEGO giftcard at LEGOLAND?
No, unfortunately at this time we cannot accept LEGO giftcards due to system incompatibility.
Can I earn or redeem LEGO VIP points at LEGOLAND?
No, unfortunately at this time we cannot redeem or reward LEGO VIP Points due to system incompatibility. For more information about LEGO VIP benefits, please visit the LEGO VIP website.
When will I receive the email with my tickets/passes after I have paid online?
You should receive the email within 10-15 minutes after you click “submit”. The email will be sent to the email address you registered with during the purchase process. Included in that email will be ‘printable vouchers’ - Please select that link to print your ticket vouchers. Check your junk inbox; the email might have been directed there. If it is not in your junk inbox, please send an email to LLFExperience@legoland.com providing your name, email address, phone number, receipt and confirmation numbers and a brief statement describing your situation.
Can we use gift cards or pre-paid credit cards for the purchase of tickets and pass products online?
No. Our online system requires an address and AVS verification; therefore, gift cards or pre-paid credit cards will not work with our system.
Can I receive a refund on my purchase of online ticket and pass products?
No. ALL SALES ARE FINAL – NO REFUNDS, EXCHANGES OR RAIN CHECKS. Once a confirmation number has been generated and a ‘printable voucher’ has been sent via, the transaction is final and any tickets or passes are non-refundable, non-transferable, and not for resale.
I booked my tickets on the wrong date. Can I change the date of my visit?
If a pre-booked ticket is purchased on the wrong date, there will be a $20 re-booking fee to change the date of your ticket.
How much does it cost to add a second day to my LEGOLAND Florida ticket?
The upgrade to add a second day to your LEGOLAND Florida ticket is $20 per ticket.
Can I upgrade my ticket to include a second day at LEGOLAND Florida online?
Currently, upgrades are not available online. Stop by Guest Services to upgrade your one-day ticket to a two-day ticket to visit a second time within 9 days of your first visit. Parking for the second day is not included.
Can I upgrade a complimentary ticket to include a second day and/or LEGOLAND Water Park admission?
Yes, standard upgrade charges of $20 for a second day and $20 for LEGOLAND Water Park access per day, may be applied to a complimentary ticket.
How much is parking?
A. Parking Prices
- Cars: $17 ($15 if pre-booked online)
- Campers/RVs: $18
- Motorcycles: $10
- Preferred Parking: $22
Re-entry available with valid parking stub during same day of visit.
* Buses and bicycles are free.
** Handicapped parking spaces are available near the park entrance, with valid placard.
What happens if I forget my parking voucher at home prior to arriving at the park?
If you pre-purchase your parking voucher online, you are required to show it at the parking toll booth. If you forget it, you will be asked to pay at the toll then go guest services within the park to receive a refund for the earlier purchase.
Does LEGOLAND Florida offer a Military discount?
LEGOLAND Florida offers Military Appreciation Days, where all active duty Military personnel are able to receive one free 1 Day Admission to LEGOLAND Florida and LEGOLAND Water Park during 2016. Simply present Military ID at LEGOLAND Florida ticketing windows to receive this offer. Additional dependents and family members, as well as retired military members receive a 10% discount on one-day admission tickets at the ticket booths and Guest Services with valid military ID. Tickets for dependents, family and retired military members can be pre-purchased at a greater discount at the ITT at your MWR office on base.
Do you offer a Florida Resident single-day ticket?
We do not offer a Florida Resident single-day ticket. The best way to enjoy the Resort is with a Florida Resident Awesome Pass. Find out details here: http://www.legoland.com/florida/buy-tickets/annual-passes/fl-residents-awesome-pass/
Where can I find information on ticket prices?
Information on our current ticket prices can be found here: http://www.legoland.com/florida/buy-tickets/admission-tickets/
Where can I buy tickets for the Water Park?
Tickets for LEGOLAND Water Park can be purchased either in person at the ticket windows in front of the Water Park or online here: http://www.legoland.com/florida/buy-tickets/admission-tickets/
Can I buy tickets for Madame Tussauds Orlando, The Coca-Cola Orlando Eye and SEA LIFE Orlando?
Yes, you can buy tickets for all three attractions at the ticket windows at LEGOLAND Florida Resort.
Is LEGOLAND Florida Resort included on the Orlando FlexTicket?
No, we are not included on the Orlando FlexTicket.
Are advance ticket dates specific or flexible?
No, advance tickets must be used on selected visit date.
Does the Florida Attraction Experience (4 Attraction Combo Ticket) include admission to LEGOLAND Water Park?
No, the 4 Attraction combo ticket does not include to LEGOLAND Water Park. Upgrading your LEGOLAND Florida admission to include the LEGOLAND Water Park is $20 per person and can be done at the ticket windows outside the LEGOLAND Water Park.
How do I book a VIP Experience?
To book, call us at 1-855-753-7777 or fill out the form here: http://www.legoland.com/florida/buy-tickets/vip-experiences/book-vip-experiences/
Do I need to print my tickets if I purchased the Super Pack and/or Super-Duper Pack packages?
Yes, you will need to print your tickets if you purchased the Super Pack and/or Super-Duper Pack packages, as you would need to present the LEGOLAND Dollars and/or Awesome Awaits Passes vouchers at the Big Shop, for redemption.
About Promotional Coupons
How do I redeem my promotional coupon online?
To redeem, visit URL listed on the coupon. This URL is unique and cannot be reached through the Buy Tickets page on florida.legoland.com. The URL listed on the coupon is the only online location where your coupon may be used.
I found a promotional offer after I already purchased my tickets, can I get a refund?
No, ticket purchases are non-refundable. However, pre-purchased tickets are valid until the expiration date printed on your ticket. If you would like to use your coupon now, feel free to save your pre-purchased tickets for a later visit.
Can I use my promotional coupon on previously discounted tickets?
No, discounts cannot be combined when pre-purchasing discounted tickets. This applies to tickets purchased through AAA, Military, Travel Agencies (Voucher programs), and Corporate accounts as well.
Can I use my promotional coupon at other locations that sell LEGOLAND Florida tickets?
Promotional coupons are valid at the LEGOLAND Florida ticketing windows or website printed on the coupon only.
I found a LEGOLAND promotional coupon, but LEGOLAND Florida is not listed, will I be able to use my coupon?
Unfortunately we can only accept coupons that list LEGOLAND Florida as a redemption location.
How long is my coupon valid?
Check your promotional coupon for the expiration date. You have until that date to use the coupon to purchase tickets. If the coupon is redeemable online, your print at home tickets are valid for one year from the date of purchase. If your coupon is a ticketing window coupon, the tickets must be used on the date of purchase.
I found more than one promotional coupon; can I use them to buy multiple tickets?
Only one promotional offer can be used per transaction.
I used my promotional coupon and bought my tickets online, where do I check in when I get to the park?
If you bought print at home tickets, print them out from the attachment in your email and go straight to the turnstiles. No need to wait in line when you buy online.
I accidentally bought more tickets than I needed with my promotional coupon, can I get a refund for the tickets I won’t be using?
Unfortunately not, tickets are non-refundable, but they do make great gifts.
If you are still unsure on how to process your coupon, please bring the coupons to the LEGOLAND Florida ticket windows or call us at 863-318- LEGO (5346) or Toll Free at 877-350-LEGO (5346)
How do I redeem my promotional coupon?
To redeem your offer, visit the specific URL listed on the promotional coupon or bring the physical coupon to LEGOLAND Florida Resort Admission Window. The URL listed on the coupon is the only online location where your coupon may be used. Before visiting, please review terms and conditions listed on the coupon for redemption methods of the promotion.
I found more than one promotional coupon. Can I use them to buy multiple tickets?
Your promotional coupon cannot be combined with any other discounts or offers.
How do I receive my discount if there is no place to enter in a promo code?
Promotional webstores that are setup as a packaged offer include the free ticket and the price is already reflected.
Special Programs and Pricing
What amenities and services does LEGOLAND Florida Resort offer in the theme park and water park?
- Wheelchair and ECV Rental
- Stroller Rental
- Retail Package Pick-up
- Baby Care Center
- Special Accommodations available at Guest Services
- Minifigure Trading
Do you offer any special rate for Birthday parties?
At this time, we do not offer special rates for birthday parties. If you would like to book a Group park visit to the Resort, please call 870.350.5346.
Do you offer any discounts for Law enforcement and/or First Responders?
At certain times of the year, the Resort may run special deals to show our appreciation to Law Enforcement officers and First Responders.
Do we offer discounts for employees of area companies, and how much?
We do offer special Corporate Discounts.
Do you offer Event Space at LEGOLAND Florida Resort?
We do offer limited event space at the LEGOLAND Hotel.
Please email LLFR-HotelEvents@LEGOLAND.com for more information.
Do you offer special group pricing for day care, summer camp, or youth groups?
Yes, we offer special youth group rates for groups of over 15 children to both LEGOLAND Florida and LEGOLAND Water Park.
Do you offer a military discount?
We truly appreciate the service of our US Armed Forces! As a thank you, we do offer discounts year-round, as well as special offers at certain times of the year. These offers include active military, retired military, and dependents.
Please visit the following link for more information: http://www.legoland.com/florida/buy-tickets/military/ .
If I am traveling as part of a group, but driving separately from the motorcoach or bus, do I pay for parking?
Buses can drop off and pick up groups in our designated bus roundabout. Bus parking is free at LEGOLAND Florida Resort. Individuals driving separately from the group or not arriving on a bus will have to pay for parking on their own.
Do you offer discounts for Home School groups and families?
Yes, we offer Home School Days where families and groups can receive special discounts. Please visit the following link for more information: http://www.legoland.com/florida/planning-your-visit/groups-parties/school-group-programs/home-school-days/ .
How do I confirm my school or youth group reservation?
Please call us at 877.350.5346 to confirm your group reservation.
What are the payment options for group reservations?
LEGOLAND® Florida Resort will only accept one form of payment for your group booking. We allow organization/school checks, money orders, certified cashier's checks, credit cards and cash. The only checks accepted the day of the field trip are government issued or bank certified/cashier's checks. If payment is to be made with a non-government issued organization check, it must be received a minimum of 10 business days prior to the visit date. If you are tax exempt you must pay with an organization check or credit card that matches your tax exemption. No personal checks allowed.
Can my school group purchase Water Park only tickets?
Unfortunately, no. The Water Park entrance is inside the main theme park, so we offer either LEGOLAND Florida-only tickets, or LEGOLAND Florida Water Park Combo tickets. Both are available as group discounted offers.
If you have not found the answer to your question, please contact us by using our feedback form.