LEGOLAND FLORIDA FAQ's

About LEGOLAND® Florida

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  • Can I drop off guests at LEGOLAND Florida without paying for parking?

    Yes, as you enter the LEGOLAND® Florida parking lot you will see signs for a drop off area to your right. Simply turn right into this horseshoe-shaped area, where you are welcome to drop off your guests.

  • What forms of payment are accepted at LEGOLAND Florida?

    LEGOLAND Florida accepts American Express, Discover Card, VISA and MasterCard for park admission, merchandise and restaurant purchases (specific locations only). LEGOLAND Florida does not accept personal checks or travelers’ checks. 

  • What can we do at LEGOLAND Florida to celebrate a birthday?

    Make sure to pick up your birthday button at the ticket window.

  • If I leave LEGOLAND Florida, can I re-enter the park on the same day?

    Yes, with a valid ticket. Please remember to get your hand stamped before exiting for same day re-admittance. You can also upgrade your admission ticket to a two-day ticket or annual pass for just a few dollars more. Inquire at Guest Services.

  • What happens if it rains?

    Due to Central Florida’s tropical climate, thunderstorms occur regularly. In the event of lightning within close proximity to the park, outdoor attractions will be closed for the safety of all guests. Because these storms generally occur in the late afternoon or early evening, we recommend you plan to use this time for souvenir shopping, having an early dinner, or enjoying any of our indoor attractions.

  • Is commercial photography allowed inside LEGOLAND Florida?

    All LEGOLAND Florida attractions, rides and LEGO brick models are protected by copyright. Guests must have written permission to use photographs or videotape of LEGOLAND images for commercial broadcasting, advertising, marketing or publishing in any medium. By entering LEGOLAND Florida, each guest consents to the use of his or her likeness in photographs or video taken by the park for advertising and other promotional purposes without payment.

  • Are there First Aid facilities in LEGOLAND Florida?

    Yes, qualified first aid personnel are located in the First Aid building next to Fun Town Factory Tour. Automatic External Defibrillator’s (AED) are available. For immediate assistance, please notify any Model Citizen (LEGOLAND employee).

  • What is Bonus Brick Time?

    Bonus Brick Time allows all Annual Pass members & LEGOLAND Hotel guests’ early entry into LEGOLAND Florida starting at 9:30 a.m. and includes entry to the Grand Carousel, Dragon Coaster, DUPLO Valley Train & Tractor, Lost Kingdom Adventure, MINILAND and LEGO® NINJAGO® The Ride!

  • What facilities are available in the park for mothers with infants?

    The Baby Care Center is located in DUPLO Valley and is stocked with bottle warmers, high chairs, rockers for nursing moms, baby change facilities, a cell phone charging station and a microwave. In addition, all restrooms (male and female) park-wide have diaper change tables and family restrooms available.

  • Can a sign language interpreter be requested for live shows?

    Yes, but two weeks’ notice is required to secure these services. Please email LLFExperience@legoland.com to request an interpreter.

  • Are service animals allowed inside the park?

    Service animals are welcome in most locations throughout the Park and can accompany a guest via the standard queue up to the loading point. However, due to safety restrictions, service animals are not allowed to accompany a guest on a ride. Service animals must be on a leash at all times. Any show of hostile behavior towards other guests or Model Citizens is unacceptable. Service animals may not be handled by or left with other guests or Model Citizens.

  • Where do I report a lost or found item?

    Please report any lost articles or return any found items to Guest Services or any Park Ranger. LEGOLAND Florida is not responsible for theft, damage or loss of personal property.

  • What do I do if I become separated from my family at LEGOLAND Florida?

    If you become separated from your child, please contact a Park Ranger or other Model Citizen. Children can wait for lost parents at Guest Services in The Beginning.

  • Are there ATMs inside LEGOLAND Florida?

    Yes, ATMs are located throughout the park and can be found in front of Heartlake Mall & inside the LEGOLAND Hotel.

  • If I am traveling with my pet, can I bring it inside LEGOLAND Florida or do you have pet kennels?

    LEGOLAND Florida Resort does not have on site pet kennels, please contact these local pet kennels for boarding options:

    Garden Grove Animal Hospital
    3033 Cypress Gardens Rd
    Winter Haven, FL 33884
    (863) 324-0623

    Uppity Pups LLC
    101 US-17
    Winter Haven, FL 33880
    (863) 229-0131

    Little Wolfe's Pet Resort
    555 6th St NW 
    Winter Haven, FL 33881
    (863) 293-7327

    LEGOLAND Florida Resort is not affiliated with any of these properties, nor is this listing considered an endorsement.

  • What are the costs for Stroller/Wheelchair Rental?

    Strollers, wheelchairs and ECVs are available for rent at the Strollers/ECV Rentals location on left side of entry from turnstiles on a first-come, first-served basis.

    • Stroller pricing is $14 for single seat stroller and $20 for double seat stroller.
    • Wheelchairs are $12 and ECVs are $45 for the day.
  • Can I bring my own stroller, ECV or wheelchair to LEGOLAND Florida?

    Guests are welcome to bring their own stroller, ECV or wheelchair to LEGOLAND Florida, however no other wheeled personal transportation devices (ie-bicycles, skateboards or segways) are permitted.

     

  • Does LEGOLAND Florida recycle?

    LEGOLAND is committed to protecting the environment. We ask for your assistance by disposing of your aluminum cans, plastic bottles and Park maps in the recycling containers located throughout the park.

     

  • Is smoking allowed inside the park?

    Smoking is permitted in designated areas only. This includes electronic cigarettes. Check map for designated smoking areas.

  • Is outside food or alcohol allowed inside the park?

    Outside coolers, food and beverages may be brought into the park under certain guidelines (listed below). Alcohol may not be brought onto LEGOLAND Florida property.

    Acceptable items:

    • Bottled water
    • Small lunch snacks and meals that do not require heating
    • Any food required for medical purposes and medically–indicated nutritional supplements
    • Any food required for special dietary needs
    • Baby food/baby formula
    • Soft-sided insulated bags no larger than 8.5" wide x 6" high x 6" deep

    Prohibited items:

    • Coolers/bags with wheels, not to exceed 8.5" wide x 6" high x 6" deep (Allowed only for school groups)
    • Food that requires heating or refrigeration
    • Alcohol and glass containers
    • Hard-sided coolers
    • Soft-sided coolers larger than 8.5" wide x 6" high x 6" deep
    • *Please be advised that all bags and personal items are subject to inspection.
  • Are weapons allowed inside the park?

    All weapons and firearms of any type are prohibited on LEGOLAND property.

  • How much does it cost to reserve an Electric Wheelchair?
    • ELECTRONIC CONVENIENCE VEHICLE-SHADED -$55 plus tax
    • ELECTRONIC CONVENIENCE VEHICLE-UNSHADED -$45 plus tax
    • STANDARD WHEELCHAIR -$12 plus tax

    For more information and to reserved your ECV click here: http://www.legoland.com/florida/map-explore/land-views/the-beginning/guest-services/wheelchair-rentals/

  • Can I purchase tickets to Cypress Gardens only?

    Cypress Gardens’ admission is not available without a ticket to LEGOLAND Florida.

  • Can I purchase gift cards at the LEGOLAND Florida Resort?

    No. Our online system requires an address and AVS verification; therefore, gift cards or pre-paid credit cards will not work with our system.

  • Can I use my drone inside the Park?

    The use of drones is not allowed at LEGOLAND Florida Resort due to safety and proximity to moving ride vehicles.

  • What security measures does LEGOLAND Florida Resort have in place concerning safety in the parks?

    LEGOLAND Florida has many policies and procedures in place that make our resort a safe place for our guests and staff members; all Guests are subject to bag checks and walk through metal detectors.

About Rides/Attractions

  • What are the size/height restrictions for the rides at LEGOLAND Florida?

    Ride height and size restriction information is available online and within the park at each attraction. Being able to fit within the restraints comfortably and safely is a requirement set by each of the ride manufacturers and a key factor for the safety of our guests. Therefore, if the safety belt or lap bar does not secure the rider in the seat properly, you would be asked to exit the ride prior to its start up.

     

  • Are there any additional restrictions or requirements for rides at LEGOLAND Florida?

    Proper attire, including shoes and shirts, must be worn at all times. We reserve the right to deny admission to or remove any person wearing attire that is considered inappropriate or attire that could detract from the experience of other Guests. Due to the nature of some of our outdoor attractions, certain clothing including crop tops, bathing suits and more may be prohibited for your own safety. Visible tattoos that could be considered inappropriate, such as those containing objectionable language or designs, are not permitted. Special events may have additional attire guidelines.

    For additional inquiries, please fill out the form on our Contact Us page.

     

  • Do any of the rides/attractions have additional limitations?

    Forestmen's Hideout and The Quest for CHI close at dusk.

  • Are there ride restrictions for guests who have a cast?

    Due to the nature of our attractions, as well as the restrictions put in place by our ride manufacturers, many attractions do not allow full arm or full leg casts.  For safety, LEGOLAND Florida does not recommend that guests with casts ride any attraction. Detailed information is available online and at guest services.

     

  • What attractions and activities are available for children with no minimum height restriction?

    View our guide of rides and attractions that have no minimum height requirement, What to Do When You are Two, or pick up a copy at Guest Services on your visit!

  • Does LEGOLAND Florida offer Parent Swap for rides?

    LEGOLAND Florida offers our visiting parents, who have children that meet and don’t meet the minimum height restriction, the opportunity to do a “Child Swap” at any ride that parents are allowed to ride. All members of the party are required to wait in line together. When you reach the front, let the ride operator know of your intention, so that he can accommodate you. When the first ride is over, the parents may then switch places and the other parent can then ride with the older child.

  • Which rides are safe for a pregnant guest?

    Unfortunately, we are unable to give you a specific answer as to which rides a pregnant person would be able to ride due to varying medical issues with each pregnancy and the differences with each ride regarding the loading and unloading procedures, speed, abrupt stops, amount of twists, turns, etc.

    Most coaster type rides post warnings "Not recommended for pregnancy" and although, other rides do not post the same warning, it is always advisable to comply with your doctor's recommendations.

     Guest safety is very important to us and we hope that all guests are able to enjoy as much of the Park possible. We value your patronage and want to express our congratulations on the upcoming birth of your new baby.

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