LEGOLAND Vacations FAQ

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  • Where do I go for questions on the LEGOLAND® Hotel?

    For answers to questions specifically about the LEGOLAND® Hotel, please click here.

  • What is the advantage of booking through LEGOLAND Vacations?

    LEGOLAND Vacations packages include hotel, LEGOLAND Theme Park tickets with 2nd Day FREE and exclusive Bonus Brick Time early admission to LEGOLAND Florida Resort. 

    LEGOLAND Hotel and LEGOLAND Beach Retreat guests also receive complimentary buffet breakfast. Partner accommodations may offer complimentary breakfast, check Property Description for details.

  • What is Bonus Brick Time?

    Bonus Brick Time allows all Annual Pass members & LEGOLAND Vacations guests early entry into LEGOLAND Florida starting at 9:30 a.m. and includes entry to LEGO® NINJAGO® The Ride, the Grand Carousel, Dragon Coaster, DUPLO Valley Train & Tractor, Lost Kingdom Adventure and MINILAND!

  • What tickets are included in my package?

    Your package includes 2-Day LEGOLAND Theme Park tickets, valid for two separate days of admission to LEGOLAND Florida Resort. Be sure to enter the correct number and ages of everyone in your party to ensure you receive the correct tickets.

    Water Park tickets are not included in the package and sold separately.

  • How do I purchase tickets for the Water Park?

    After you have selected your hotel and room, you will be able to add water park tickets to your order at a discounted price. This discounted price is only available online and is not offered at the Park.

    Please note the Water Park is not open daily so please check our Operating Calendar to make sure the Water Park is open during your stay. Water Park access requires same-day admission to LEGOLAND.

  • How will I receive my tickets?

    Your tickets will be emailed 5 days prior to your arrival date. If you make a reservation within 5 days of arrival, your tickets will be emailed to you within 24 hours. They will be sent to the email address you entered during the booking process.  Please be sure to print out all of your tickets and other vouchers and bring them with you.

  • Are there any special offers or discounts?

    Yes. View all of our special offers and discounts here

  • How can I book a vacation package online?

    Click here to book your LEGOLAND Vacations package online. Enter your travel dates, number of adults, number and ages of each child in your party and click Search. Then choose from a variety of accommodation choices and prices. Select your room type. Choose whether or not to include Flexible Cancellation and any other Extras. Proceed to checkout.

  • Can I pay for my LEGOLAND Vacations reservation online?

    Yes. Payment of your entire reservation amount is due at the time of booking.  For more information about our Flexible Cancellation option, visit our Deposit and Cancellation Policy page.

  • What forms of payment can I use to pay for my reservation?

    LEGOLAND Vacations only accepts the following credit cards for payment: VISA, MasterCard, American Express or Discover.

  • Can I use more than one credit card to pay for my reservation?

    Only one credit card can be used to pay for your reservation.

  • What if I don’t receive my confirmation email after I make my reservation online?

    Please send an email to FloridaVacations@LEGOLAND.com.

    Please include your Booking number if you have it, or, if you don’t, the name on the reservation and arrival date.

  • Can I change or cancel my reservation once I have booked it?

    Yes, if you include the optional Flexible Cancellation coverage at time of booking.  For just $25 per booking, you can change or cancel your reservation up to 4:00 PM Eastern Time 5 days prior to arrival, no questions asked!  Avoid losing your deposit and get total peace of mind. Please note that changing your reservation once booked may result in a price increase.  No changes or cancellations are allowed within 5 days of your arrival date. Full terms and conditions can be found here

  • If I cancel my reservation, how long does it take to get a refund?

    If a refund is approved, it may take 1-2 weeks to receive your refund.

  • I accidentally misspelled someone’s name when entering the reservation online. How do I change that?

    Simple misspellings will not affect your reservation and don’t need to be corrected. 

  • I need to add, remove or change one or more of the people listed on the reservation. How can I do that?

    If you are adding an additional person(s) and will also need a ticket for that person, please email FloridaVacations@LEGOLAND.com and include the person’s name and age. Please be sure to check that the room you’ve booked will accommodate the new number of travelers.

    If you are removing a person and are requesting a refund on a ticket included in your package, please email FloridaVacations@LEGOLAND.com to request a refund. Please remember that only reservations with Flexible Cancellation included may receive refunds (please click here to read our Deposit and Cancellation Policies).

    If you are changing the name of a person on your reservation, please email FloridaVacations@LEGOLAND.com and include the name of the person to remove and the name and age of the person being added. Please note any modifications may result in a price increase.

  • Can I book an ADA accessible room?

    Yes. For LEGOLAND Hotel and LEGOLAND Beach Retreat, just select one of our ADA Accessible room types during your booking journey. For one of our offsite hotel partners, please submit your request for an ADA Accessible room under the Special Requests section on the checkout page. Please note that offsite hotel requests cannot be guaranteed.

    Service animals are allowed. Guests who use service animals must retain control of their animals at all times and should keep them on a leash or harness while visiting.

  • Which hotels offer a shuttle to LEGOLAND?

    LEGOLAND Hotel is just a few steps from the entrance to LEGOLAND Theme Park.

    LEGOLAND Beach Retreat is located approximately 1/2 of a mile to the Theme Park. A free shuttle bus is available to and from the Theme Park entrance during peak times. See a Model Citizen for exact departure times, and for boarding assistance with wheelchairs and ECVs.

    For offsite hotels, please use the Hotel Amenities filter on the search results page to filter for hotels that offer a shuttle to LEGOLAND. Reservations are required. You can also visit the individual hotel’s Property Description by selecting Info & Booking on this page to see if the hotel offers a shuttle.

  • How far is it from the hotel to LEGOLAND?

    LEGOLAND Hotel is located at the main entrance of the LEGOLAND Park.

    LEGOLAND Beach Retreat is located approximately 1/2 of a mile to the Theme Park.

    For our offsite hotel partners, the driving distance to LEGOLAND is listed under each hotel on this page.

  • What if I already have admission tickets and just need a hotel room?

    You can book a hotel room without tickets by clicking here

  • I am an Annual Pass Member and want to book a room? How can I do that?

    Annual Pass Members can book rooms at LEGOLAND Hotel and LEGOLAND Beach Retreat by clicking here.

  • Is breakfast included with my price?

    A delicious breakfast buffet is included with your stay at LEGOLAND Hotel and LEGOLAND Beach Retreat, and many of our offsite partner hotels also include breakfast in the room rate.  Please visit the hotel’s Property Description tab by selecting Info & Booking on this page to see if the hotel includes complimentary breakfast.

  • Do you offer any dining plans with your vacation packages?

    For LEGOLAND Hotel and LEGOLAND Beach Retreat guests, we offer pre-paid dining packages you can add when you make your booking. Dining options are listed on the Extras page after your make your room selection.

  • What happens if I purchase LEGOLAND Hotel Dinner Package (Dinner at Bricks Restaurant) and the restaurant is closed?

    If you purchased LEGOLAND Hotel Dinner Package, in the unlikely event that the restaurant is closed during your visit, you will be given the paid dollar amount as a credit at our other onsite restaurant, Skyline Lounge.

  • What amenities do the hotels offer?

    To view a list of the amenities (pool, fitness center (gym), laundry facilities, restaurants, etc.) offered at each hotel, visit the Property Description tab by selecting Info & Booking on this page.

  • What is the cancellation policy?

    Please visit our Deposit and Cancellation Policy page for details.

  • What is the deposit and payment policy?

    Please visit our Deposit and Cancellation Policy page for details.

  • How do I book two rooms?

    To book two rooms, you must complete two separate transactions. Please enter the correct number and ages of the guests in each room when you book, to ensure you receive the appropriate number of tickets. You may request your rooms be assigned next to each other by adding the name and reservation number of the first transaction in the Special Requests section of the second transaction’s checkout page. LEGOLAND Vacations cannot guarantee adjoining or connecting rooms, as room numbers are assigned upon check-in, but we will make an effort to accommodate your request.

  • Do I have to pay a Resort Fee?

    Some hotels do charge a nightly Resort Fee.  If the hotel charges a Resort Fee, this will be listed under the room type description as well as the Property Description. Resort Fees vary by property. 

    Currently, LEGOLAND Hotel's resort fee is $25 plus tax per night.

    LEGOLAND Beach Retreat's resort fee is $20 plus tax per night.

  • Do I have to pay for parking at the hotel?

    Some hotels do charge a nightly parking fee.  If the hotel charges a parking fee, it will be listed under the Property Description. Parking fees vary by property. 

    LEGOLAND Hotel’s nightly resort fee includes self-parking. Valet parking is also available at LEGOLAND Hotel for $20 per stay.

    LEGOLAND Beach Retreat's nightly resort fee includes self-parking.

  • Are pets allowed?

    Pet policies vary by hotel. You can use the Hotel Amenities filter on the search results page to filter for hotels that are pet-friendly. You can also visit the individual hotel’s Property Description by selecting Info & Booking on this page to see the hotel’s pet policy.

    Service animals are allowed. Guests who use service animals must retain control of their animals at all times and should keep them on a leash or harness while visiting.

  • How do I find current park hours?

    View our attraction hours here.

  • I booked an offsite partner hotel but the hotel can't find my reservation. What do I do?

    It may take an offsite partner hotel up to 24 hours to receive your reservation after you make your booking online. If you arrive at an offsite partner hotel and they cannot find your reservation, be sure to present them with your Voucher which will identify you as a LEGOLAND Vacations guest.

For answers to more questions specifically about LEGOLAND Hotel, please click here

Please also visit Our “Know Before You Go” For Top Park Tips

Didn’t find the answer you’re looking for?
Please email us at VacationsInfo@LEGOLAND.com