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PEACE OF MIND POLICY

PEACE OF MIND POLICY

LEGOLAND® California Resort is built for kids. Our vacations, including LEGOLAND theme park, water parks, SEA LIFE® Aquarium and onsite hotels, are built for families. That means we are in the business of making it as easy as possible for you to build your memories with us. For that reason, during the COVID pandemic, we launched our temporary “Peace of Mind Policy” for booking vacation packages.

LEGOLAND Vacations and LEGOLAND Hotel Guests

Vacations: For Bookings Made Between March 9, 2020 and July 6, 2021

Peace of Mind Policy: All reservations made between March 9, 2020 and June 17, 2020 may be rescheduled up to 4 P.M. Pacific Time 5 days prior to scheduled arrival date free of charge. Any changes to your reservation are subject to availability and new room rates may apply. If you made your booking within 5 days of arrival, no cancellations, changes, or refunds are allowed. In the event of no-show, all monies are forfeited.  Tickets and Extras are non-refundable once issued but may be used up to one year from the original reservation date.

Cancellation Policy for Reservations with Flexible Cancellation: If you booked on or before June 17, 2020 and opted to purchase Flexible Cancellation, you may change or cancel your reservation up to 4 P.M. Pacific Time 5 days prior to scheduled arrival date. Any changes to your reservation are subject to availability and new room rates may apply.  If cancellation occurs by 4 P.M. Pacific Time 5 days prior to scheduled arrival date, then full payment is refunded in the original form of payment, minus the non-refundable Flexible Cancellation fee.  If cancellation occurs after 4 P.M. Pacific Time 5 days prior to scheduled arrival date or in the event of a no-show, then all monies are forfeited. No cancellations or modifications are allowed within 5 days of arrival. Tickets and Extras are non-refundable once issued but may be used up to one year from the original reservation date.

Please note that the LEGOLAND Vacations Flexible Cancellation option is not typical travel insurance. If you are looking to ensure your upcoming vacation, please contact an independent travel insurance provider.

Vacations: For Bookings Made After July 7, 2021

Cancellation Policy for Reservations without Trip Protection Plan: No cancellations, changes or refunds are allowed. If cancellation or no-show occurs, then all monies are forfeited. Tickets and Extras are non-refundable but may be used up to one year from the original reservation date.

Cancellation Policy for Reservations with Trip Protection Plan: If you booked on or after July 7, 2021 and opted to purchase Trip Protection Plan, you may change or cancel your reservation up to 4 P.M. Pacific Time 5 days prior to scheduled arrival date. Any changes to your reservation are subject to availability and new room rates may apply. If cancellation occurs before 4 P.M. Pacific Time 5 days prior to scheduled arrival date, then full payment is refunded in the original form of payment, minus the non-refundable Trip Protection Plan fee. If cancellation occurs after 4 P.M. Pacific Time 5 days prior to scheduled arrival date or in the event of a no-show, then all monies are forfeited. No cancellations or modifications are allowed within 5 days of arrival. Tickets and Extras are non-refundable once issued but may be used up to one year from the original reservation date.

Please note that the LEGOLAND Vacations Flexible Cancellation option is not typical travel insurance. If you are looking to ensure your upcoming vacation, please contact an independent travel insurance provider.

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