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PEACE OF MIND POLICY

PEACE OF MIND POLICY

LEGOLAND® California Resort is built for kids. Our vacations, including LEGOLAND theme park, water parks, SEA LIFE® Aquarium and onsite hotels, are built for families. That means we are in the business of making it as easy as possible for you to build your memories with us. For that reason, we have launched our “Peace of Mind Policy” for booking vacation packages.

LEGOLAND Vacations and LEGOLAND Hotel Guests

Due to the global COVID-19 pandemic, we were forced to temporarily close our Resort and, since the temporary closing of the Resort is due to circumstances beyond our control, we are currently rescheduling all existing LEGOLAND Vacations package reservations.  Subject to change if the Resort has not been permitted by Government authorities to reopen by that time.

If you have made a reservation through LEGOLAND Vacations and have an arrival date prior to the Park’s reopening on April 1, you will receive an email prior to your scheduled arrival with instructions on your booking options. It will be addressed from LEGOLAND@LEGOLAND.com.

Please be advised that we are currently experiencing heavy call volume and prioritizing guests with arrivals within the next 5 days. We ask that you use the contact options in the email referenced above for the most expedited service from our team. Thank you for your patience and understanding.

Vacations: For Bookings Between March 9, 2020 and June 17, 2020

Peace of Mind Policy: All reservations made between March 9, 2020 and June 17, 2020 may be rescheduled up to 4 P.M. Pacific Time 5 days prior to scheduled arrival date free of charge. Any changes to your reservation are subject to availability and new room rates may apply. If you made your booking within 5 days of arrival, no cancellations, changes, or refunds are allowed. In the event of no-show, all monies are forfeited.  Tickets and Extras are non-refundable once issued but may be used up to one year from the original reservation date.

Cancellation Policy for Reservations with Flexible Cancellation: If you booked on or before June 17, 2020 and opted to purchase Flexible Cancellation, you may change or cancel your reservation up to 4 P.M. Pacific Time 5 days prior to scheduled arrival date. Any changes to your reservation are subject to availability and new room rates may apply.  If cancellation occurs by 4 P.M. Pacific Time 5 days prior to scheduled arrival date, then full payment is refunded in the original form of payment, minus the non-refundable Flexible Cancellation fee.  If cancellation occurs after 4 P.M. Pacific Time 5 days prior to scheduled arrival date or in the event of a no-show, then all monies are forfeited. No cancellations or modifications are allowed within 5 days of arrival. Tickets and Extras are non-refundable once issued but may be used up to one year from the original reservation date.

Please note that the LEGOLAND Vacations Flexible Cancellation option is not typical travel insurance. If you are looking to ensure your upcoming vacation, please contact an independent travel insurance provider.

Vacations: Temporary Policy for Bookings after June 18, 2020

Peace of Mind Policy: For a limited time, all reservations made on or after June 18, 2020 may be rescheduled up to 4 P.M. Pacific Time 5 days prior to scheduled arrival date free of charge. Any changes to your reservation are subject to availability and new room rates may apply. If you made your booking within 5 days of arrival, no cancellations, changes, or refunds are allowed. In the event of no-show, all monies are forfeited. Tickets and Extras are non-refundable once issued but may be used up to one year from the original reservation date.

Cancellation Policy for Reservations with Flexible Cancellation: If you booked on or after June 18, 2020 and opted to purchase Flexible Cancellation, you may change or cancel your reservation up to 4 P.M. Pacific Time 5 days prior to scheduled arrival date. Any changes to your reservation are subject to availability and new room rates may apply. If cancellation occurs by 4 P.M. Pacific Time 5 days prior to scheduled arrival date, then full payment is refunded in the original form of payment, minus the non-refundable Flexible Cancellation fee. If cancellation occurs after 4 P.M. Pacific Time 5 days prior to scheduled arrival date or in the event of a no-show, then all monies are forfeited. No cancellations or modifications are allowed within 5 days of arrival. Tickets and Extras are non-refundable once issued but may be used up to one year from the original reservation date. Due to the exceptionally high volume of refund requests, refunds may take significantly longer than usual to process.

Please note that the LEGOLAND Vacations Flexible Cancellation option is not typical travel insurance. If you are looking to ensure your upcoming vacation, please contact an independent travel insurance provider.

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