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HOTEL BOOKING FAQs CASTLE HOTEL REOPENING FAQs BUILD 'N PLAY DAYS FAQs WATER PARK FAQS
  OTHER FAQs MEMBER FAQs  

Safety measures: In response to the Covid-19 pandemic, we have introduced specific safety measures at each of our Attractions in an effort to safeguard the health, safety and wellbeing of persons visiting our Attractions. A full list of safety measures being taken at our Attraction will be made available on the website. 

Visitor requirementsThe safety measures put in place in response to the Covid-19 pandemic are there to safeguard the safety and wellbeing of all guests visiting our Attraction. It is in the interest of everyone at our Attraction to comply with the safety measures that have been put in place. Therefore, should an individual not comply with these safety measures, we reserve the right to require that individual to leave the Attraction in accordance with these terms and conditions.

Acceptance of risk: The safety measures that are being and have been introduced are intended to minimize the risk of contracting the Covid-19 virus but this risk cannot be completely eradicated.  Therefore, anyone visiting our Attractions acknowledge that they do so at their own risk.

UPDATES

CARLSBAD, CA (Friday, February 5, 2021) – Beginning Friday, February 12, 2021 the LEGOLAND Castle Hotel will reopen in line with the state of California’s reopening safety guidelines. The LEGOLAND California theme park, water parks, and SEA LIFE® aquarium remain closed until further notice. See the Castle Hotel Reopening FAQs for more information below..  

CASTLE HOTEL REOPENING FAQs

When will the LEGOLAND Castle Hotel and LEGOLAND Hotel reopen?

The LEGOLAND Castle Hotel will reopen on Friday, February 12, 2021. The LEGOLAND Hotel will reopen at a later date.

What will be available inside the LEGOLAND Castle Hotel when it reopens?

The LEGOLAND Castle Hotel will have the following available while open: Hotel pool, outdoor play structure, outdoor theatre, grab n’ go meals for breakfast, lunch, and dinner, outdoor dining when applicable, brick-building, and select socially distant LEGO costume character meet-n-greets.

What will be available inside LEGOLAND California when the LEGOLAND Castle Hotel reopens?

All hotel guests will get free access to see the iconic LEGO® builds in Miniland U.S.A., exclusive play in the Hideaways free play zone, and shopping in The Big Shop. Plus, be prepared for an exclusive treat: The first, second and third place winning LEGO models from the hit FOX TV show, “LEGO® MASTERS” are currently on display in The Big Shop for a limited time!

Non-Hotel guests will need to spend a minimum of $25 inside The BIG Shop to gain admission into Miniland U.S.A. during the month of February. The Hideaways free play zone will not be available for non-Hotel guests.


Hotel guests will receive FREE access to Miniland U.S.A., The BIG Shop, and the Hideaways during their stay in February.
Hotel and regular day guests in March and April will be required to purchase an admission ticket to gain entry into Miniland U.S.A., The BIG Shop, and other areas. Click here for more information.

What are the operating hours of the activities available inside LEGOLAND California?

10am – 4pm

What dining areas will be available?

The Market, inside the Beginning, will serve a selection of grab n’ go food and drinks inside LEGOLAND California.

The LEGOLAND Castle Hotel restaurant will provide grab n’ go meals for breakfast, lunch, and dinner. Guests can enjoy their meals inside their rooms or in our outdoor dining area.

HOTEL BOOKING FAQs

I have an existing hotel reservation to stay before February 12, 2021. What should I do?

Guests with an existing Hotel booking will receive an email outlining their options. The email will link to a form where you can let us know which option you’ve chosen. Due to an unprecedented number of calls, our phone lines are experiencing unusually long hold times, so using the online form is the best way to let us know what you want to do with your reservation.

I have an existing hotel reservation to stay between January 14 and February 11, 2021.  What should I do?

For now, we ask for your patience. After January 1, 2021 we should have a better idea of how long the hotel closure may last.

When are the LEGOLAND California Resort Hotels scheduled to reopen?

The LEGOLAND Castle Hotel will reopen on February 12, 2021. More reopenings to be announced when confirmed and in compliance with CDC, State, and County safety guidelines.

BUILD ‘N PLAY DAYS EVENT FAQs

What dates is the BUILD ‘N PLAY DAYS event running?

  • March 5 – 7
  • March 12 – 14
  • Daily through March 19 – April 11
  • April 16 – 18
  • April 23 – 25
  • April 30 – May 2

Operating Hours:

10am - 4pm daily

Can I still access The Big Shop, Dining, and Miniland if I don’t have a BUILD ‘N PLAY DAYS ticket?

No, an online ticket and reservation are required to access the Build ‘N’ Play Days event, including all retail and dining outlets. Tickets are not available for sale at the Park.

What is included with the purchase of a BUILD ‘N PLAY DAYS ticket?

  • Access from 10am – 4pm to:
    • Miniland USA and Scavenger Hunt
    • Free Play Zones (Outdoor playgrounds - Hideaways and DUPLO Playtown)
    • Building Activities in Miniland and Fun Town
    • The BIG Shop
    • Various Dining Areas for Outdoor Dining
    • Socially Distant costume character meet-n-greets

How long can I spend at BUILD ‘N PLAY DAYS?

You will have access to the event from 10am – 4pm, which will be indicated on your reservation.

You may arrive anytime up until the last hour of operation and no exceptions will be made for Guests who miss their reservation date or show up too late to experience it all. LEGOLAND California Resort is strictly adhering to the Health & Safety guidelines as defined by local state authorities and the CDC, so reservations are required to maintain proper social distancing.

What Dining Areas will be open?

  • Smokehouse BBQ
  • Burger Stop
  • The Beer Garden
  • Granny’s Apple Fries
  • Churros con Chocolate

What Retail areas will be open?

The BIG Shop, in the Beginning Area

Do I have to pay for a ticket to BUILD ‘N PLAY DAYS if I am an Annual Pass Member?

Yes, online tickets are required for all guests. Tickets are not available for sale at the Park.

Annual Passes remain on hold and therefore, are not valid for this special event.

Silver, Gold, Platinum, Elite and Ambassador Member are eligible for discounted tickets ranging between $14.99 - $19.99 depending on the date selected.

Play Pass Members will need to purchase a full-priced ticket.

Do I have to pay for Parking?

There will be a $5 parking charge per vehicle.

Hotel Guests will not need to prepurchase parking since it will be added to their account at hotel check out.

Annual Pass Members who have parking included within their membership will not be charged for parking.

Can I re-enter throughout the day?

No, due to capacity management re-entry will not be allowed and once you leave the main entrance you will not be able to re-enter.

What happens if it rains or there’s inclement weather?

Please visit our Rainy Day Promise page for more information.

Rainy Day Promise | LEGOLAND California Resort

Will the rides be open?

No, rides will not be available at this time due to Government guidance and restrictions.

Will I be able to access the entire park?

No, only designated areas and pathways will be open. For everyone’s safety, Guests will be allowed past blocked pathways. 

Hotel Guest Access to LEGO® CHIMA™ Water Park FAQs:

When is the LEGO CHIMA Water Park available for Hotel Guests?

March 12 – May 2

An admission ticket is required for Hotel Guests to both the Build ‘N Play Days event and the LEGO CHIMA Water Park for one of the two timeslots available:

  • Water Park Session #1: 10am – 1pm
  • Water Park Session #2: 2pm – 5pm

Sanitization in the Water Park will occur daily from 1pm-2pm. Limited capacity available per session to stay compliant with all Health & Safety regulations.  

Please note: Build ‘N Play Days event will run from 10am – 4pm, so guests should plan accordingly to fit both the Water Park and the event in the same day.

Is admission to the LEGO CHIMA Water Park available to everyone? How much is it?

Access to the LEGO CHIMA Water Park is exclusive to guests staying in the LEGOLAND Castle Hotel or LEGOLAND Hotel who have purchased admission into the Build N’ Play Days event and Water Park during their stay.

Tickets start at $10 per person to access the LEGO CHIMA Water Park.

Does my toddler need admission to the LEGO CHIMA Water Park? How much is it?

Yes, children 1 years old and up require an admission ticket to enter the Water Park.

Tickets start at $10 per person to access the LEGO CHIMA Water Park.

Access to the LEGO CHIMA Water Park is exclusive to guests staying in the LEGOLAND Castle Hotel or LEGOLAND Hotel who have purchased admission into the Build N’ Play Days event and Water Park during their stay.

Do I need to purchase an admission ticket to Build ‘N Play Days event to get access to the LEGO CHIMA Water Park?

Yes. Hotel guests will be required to purchase a Build ‘N Play Days event ticket and a separate ticket for the Water Park to gain admission.

The LEGO CHIMA Water Park is located within LEGOLAND. Therefore, you’ll need a Build ‘N Play ticket to enter LEGOLAND and a Water Park admission ticket to enter the Water Park. Both tickets must be used within the same day.

If I am not staying in the LEGOLAND Castle Hotel or LEGOLAND Hotel, can I purchase a ticket to the Water Park?

No. Due to limited capacity, the Water Park will only be available for guests staying overnight in one of the on-site hotels who have purchased and admission ticket to Build ‘N Play Days and the Water Park.

If I am an Annual Pass Holder, and am staying inside one of the on-site Hotels, will I get free admission to the LEGO CHIMA Water Park?

No. Hotel guests will be required to purchase a Build ‘N Play Days event ticket and a separate ticket for the Water Park to gain admission.

Annual Passes remain on hold and therefore, are not valid for this special event. Annual Passes will be extended for the amount of time the Resort is closed.

What will be open inside of the LEGO® CHIMA™ Water Park during my visit?

  • Cragger’s Swamp – Select slides will be unavailable.
  • Lion Temple Wave Pool
  • Build-a-Boat – Guests will get their own sanitized bin of LEGO bricks to build with.
  • Wolves’ Den Grill – A selection of food and beverages will be available.
  • Lounge Chairs
  • Lockers
  • Restrooms

What are the Health & Safety requirements inside the LEGO CHIMA Water Park? 

If a guest is eating, in the water, or walking directly to and from a water attraction, they will not need to be wearing a face covering. At all other times a face covering will be required.

Social distancing between families of at least 6-feet is required at all times. Lounge chairs will be grouped together for families to utilize the space available to maintain proper social distancing.

Will sanitizer stations be available? 

Yes, we will have it at every attraction and throughout the area.

Will life jackets be available?

Yes. Life jackets will be available near the Water Park entrance or Lion Tem plate Wave Pool entrance for anyone who wants to wear one. Life jackets are required for guests under a certain height in the wave pool. Life jackets will be sanitized in between each use.

Will towels be available at the LEGO CHIMA Water Park?

No. Guests will need to bring towels with them to the Water Park or purchase them at The BIG Shop.

How will I enter into the LEGO CHIMA Water Park?

Please enter from the exit of the LEGOLAND Water Park, next to Brick Brothers’ Trading Company store and Surfers’ Cove. Have your admission tickets ready to scan. A pathway from the LEGOLAND main entrance, through Miniland U.S.A., and through Fun Town will be the best way to reach the entryway for your visit.

Can I re-enter the LEGO CHIMA Water Park throughout the day?

No, due to capacity management re-entry will not be allowed and once you leave the Water Park you will not be able to re-enter.

PEACE OF MIND POLICY

LEGOLAND® California Resort is built for kids. Our vacations, including LEGOLAND theme park, water parks, SEA LIFE® Aquarium and onsite hotels, are built for families. That means we are in the business of making it as easy as possible for you to build your memories with us. For that reason, we have launched our “Peace of Mind Policy” for booking vacation packages and for our Annual Passholders and ticket holders.

Annual Passes and Tickets

All active and new Annual Passholders, who are not currently enrolled in Monthly Pay, will receive an extension of one month for every month that the Park is closed based on the valid dates for their existing pass. All active Monthly Pay Passholders will have their monthly payments suspended starting April 1, 2020 until the Park reopens. Specific regarding the pass extensions and/or reinstatement of the monthly payments for specific pass types will be updated upon announcement of a reopening date for LEGOLAND California Resort.  Regular Annual Pass terms & conditions apply per pass type as outlined in the terms & conditions specific to each pass type.

Any unused tickets that were valid for specific dates during the announced closure period (excludes FLEX tickets) commencing March 16 through to reopening will be valid to use as regular admission on any valid day (based on the ticket type purchased) for the rest of 2021, upon reopening, with no additional fee. Regular terms & conditions for tickets, as outlined during purchase, still apply.

Vacations: For Bookings Between March 9, 2020 and June 17, 2020

Peace of Mind Policy: All reservations made between March 9, 2020 and June 17, 2020 may be rescheduled up to 4 P.M. Pacific Time 5 days prior to scheduled arrival date free of charge. Any changes to your reservation are subject to availability and new room rates may apply. If you made your booking within 5 days of arrival, no cancellations, changes or refunds are allowed. In the event of no-show, all monies are forfeited.  Tickets and Extras are non-refundable once issued, but may be used up to one year from the original reservation date.

Cancellation Policy for Reservations with Flexible Cancellation: If you booked on or before June 17, 2020 and opted to purchase Flexible Cancellation, you may change or cancel your reservation up to 4 P.M. Pacific Time 5 days prior to scheduled arrival date. Any changes to your reservation are subject to availability and new room rates may apply.  If cancellation occurs by 4 P.M. Pacific Time 5 days prior to scheduled arrival date, then full payment is refunded in the original form of payment, minus the non-refundable Flexible Cancellation fee.  If cancellation occurs after 4 P.M. Pacific Time 5 days prior to scheduled arrival date or in the event of a no-show, then all monies are forfeited. No cancellations or modifications are allowed within 5 days of arrival. Tickets and Extras are non-refundable once issued, but may be used up to one year from the original reservation date.

Please note that the LEGOLAND Vacations Flexible Cancellation option is not typical travel insurance. If you are looking to insure your upcoming vacation, please contact an independent travel insurance provider.

Vacations: Temporary Policy for Bookings after June 18, 2020

Peace of Mind Policy: For a limited time, all reservations made on or after June 18, 2020 may be rescheduled up to 4 P.M. Pacific Time 2 days prior to scheduled arrival date free of charge. Any changes to your reservation are subject to availability and new room rates may apply. If you made your booking within 2 days of arrival, no cancellations, changes or refunds are allowed. In the event of no-show, all monies are forfeited. Tickets and Extras are non-refundable once issued, but may be used up to one year from the original reservation date.

Cancellation Policy for Reservations with Flexible Cancellation: If you booked on or after June 18, 2020 and opted to purchase Flexible Cancellation, you may change or cancel your reservation up to 4 P.M. Pacific Time 2 days prior to scheduled arrival date. Any changes to your reservation are subject to availability and new room rates may apply. If cancellation occurs by 4 P.M. Pacific Time 2 days prior to scheduled arrival date, then full payment is refunded in the original form of payment, minus the non-refundable Flexible Cancellation fee. If cancellation occurs after 4 P.M. Pacific Time 2 days prior to scheduled arrival date or in the event of a no-show, then all monies are forfeited. No cancellations or modifications are allowed within 2 days of arrival. Tickets and Extras are non-refundable once issued, but may be used up to one year from the original reservation date. Due to the exceptionally high volume of refund requests, refunds may take significantly longer than usual to process.

Please note that the LEGOLAND Vacations Flexible Cancellation option is not typical travel insurance. If you are looking to insure your upcoming vacation, please contact an independent travel insurance provider.

OTHER FAQs

LEGOLAND Vacations and LEGOLAND Hotel Guests

Due to the global COVID-19 pandemic, we have been forced to temporarily close our Resort and, since the temporary closing of the Resort is due to circumstances beyond our control, we are currently rescheduling all existing LEGOLAND Vacations package reservations.  Subject to change if the Resort has not been permitted by Government authorities to reopen by that time.

If you have made a reservation through LEGOLAND Vacations and have an arrival date prior to the Park’s reopening, you will receive an email prior to your scheduled arrival with instructions on your booking options. It will be addressed from LEGOLAND@LEGOLAND.com.

Please be advised that we are currently experiencing heavy call volume and prioritizing guests with arrivals within the next 5 days. We ask that you use the contact options in the email referenced above for the most expedited service from our team. Thank you for your patience and understanding.

LEGOLAND Day Ticket Holders
Tickets Purchased online at LEGOLAND.com:

For guests who have unused LEGOLAND, SEA LIFE Aquarium and LEGOLAND Water Park tickets that are dated or expire within the impacted period, expiration dates have been automatically extended until January 31, 2022 with the following blackout dates:

  • Memorial Day Weekend May 28-30, 2021
  • July 2-4, 2021
  • All Saturdays in July and August
  • Labor Day Weekend September 4-6, 2021
  • All Saturdays in October
  • December 26, 2021 – January 1, 2022

For guests who have purchased the 5 Days for the Price of 1 Day ticket offer, the expiration date of these tickets have been automatically extended with a new expiration date of January 31, 2022 with first visit having to have occurred by January 27, 2022.

Tickets Purchased from a Third Party (Not purchased directly from LEGOLAND):

Please contact the third-party vendor where purchased for any additional questions or concerns.

COSTCO Buddy Tickets + Play Pass Redemption
Unused Buddy Tickets as of March 14, 2020 have been extended to visit through January 31, 2022 with the following Blackout dates:

  • Memorial Day Weekend May 28-30, 2021
  • July 2-4, 2021
  • All Saturdays in July and August
  • Labor Day Weekend September 4-6, 2021
  • All Saturdays in October
  • December 26, 2021 – January 1, 2022

The COSTCO Play Pass redemption deadline has been extended to September 30th, 2021. Please note that all visits will require an online reservation prior to arrival. Our online reservation system will be made available upon confirmation of a reopening date.

San Diego Go Card
Please direct all inquiries to whom and where you purchased your Go Cards from or visit: https://gocity.com/san-diego/en-us/faqs

School Groups, Youth Groups and Scouts
We will work with your group on changes to your reservations for those who have reservations during the impacted period of February 1, 2020 through to reopening).

Please call our Groups Call Center at 760-438-5346. Available 7 Days a week, 7am – 3pm PST. We anticipate high call volumes over the next few days and appreciate your patience as our team works through all inquiries.

VIP Experiences
We will work with your VIP group on changes to your reservations for those who have reservations during the impacted period of February 1, 2020 through to reopening.

Please do contact us at LLCVIP@merlinentertainments.biz when we re-open and someone will assist you with moving your reservation.

Existing LEGOLAND Annual Passes, Monthly Pay Memberships, and Play Pass Holders*

Please click here to see all annual pass FAQ's.

All active Annual Pass Members and Play Pass Holders, who are not currently enrolled in Monthly Pay, will receive an extension in monthly increments depending on the amount of time LEGOLAND California is closed.

All active Monthly Pay Pass Members in good standing will have their monthly payments suspended for the months we are closed automatically. There may be further adjustments depending on how long LEGOLAND California is closed and further communication will inform you of any further changes.

Holidays at LEGOLAND FAQs 

With changes in the Coronavirus (COVID-19) situation and as a result of the new local and state restrictions announced earlier this week, we have cancelled the remainder of our Holidays at LEGOLAND events. The health and safety of our guests and our staff are always our top priority and we’ll continue to follow the safety measures recommended within the federal, state and CDC guidelines.

Will I be refunded?

You will receive a full refund for any Holidays at LEGOLAND ticket purchases, as well as extras purchased such as Santa’s Secret Gift. The full amount will be credited to your original payment method. Please allow 14 business days for the refunded balance to show on your account.

Can I still purchase a Santa’s Secret Gift?

Guests still wishing to purchase the Santa’s Secret Gift item can do so at The Big Shop, which remains open to the public and offers the largest selection of LEGO products on the West Coast. Click here for opening hours and additional information – our Retail team is waiting to serve you and help you find the perfect Holiday gift!

Is all of LEGOLAND® California Resort shut?

Whilst LEGOLAND® Park, Water Park and our SEA LIFE® aquarium are currently shut with an opening date to be determined, The Big Shop retail store is still open. Click here for retail opening hours and additional information.

How can I receive updates?

Click here to sign-up to our mailing list to be updated with reopening news.

Do you have a Rainy Day Policy?

Click here to view our Rainy Day Promise.

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