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COVID-19 – INFORMATION FOR GUESTS

SEA LIFE FAQs PEACE OF MIND POLICY OTHER FAQs MEMBER FAQs

Safety measures: In response to the  Covid-19 pandemic, we have introduced specific safety measures at esach of our Attractions in an effort to safeguard the health, safety and wellbeing of persons visiting our Attractions. A full list of safety measures being taken at our Attraction will be made available on the website. 

Visitor requirementsThe safety measures put in place in response to the Covid-19 pandemic are there to safeguard the safety and wellbeing of all guests visiting our Attraction. It is in the interest of everyone at our Attraction to comply with the safety measures that have been put in place. Therefore, should an individual not comply with these safety measures, we reserve the right to require that individual to leave the Attraction in accordance with these terms and conditions.

Acceptance of risk: The safety measures that are being and have been introduced are intended to minimise the risk of contracting the Covid-19 virus but this risk cannot be completely eradicated.  Therefore, anyone visiting our Attractions acknowledge that they do so at their own risk.

UPDATES

CARLSBAD, Calif. (Sept. 1, 2020) – While LEGOLAND® California is still awaiting the green light to open, SEA LIFE® aquarium is reopening its doors once again on Friday, September 4, 2020. The aquarium, located at LEGOLAND® California Resort, is offering tickets from just $10 per person for kids and their families to explore sharks, rays, tropical fish and other sea animals in the two-story aquarium.

Home to 4,000 sea animals, the aquarium has been active and thriving during the temporary break in operation. Guests can explore the 200,000-gallon ocean tank as they walk below Spotted Eagle Rays, Grey Reef Sharks, a Queensland Grouper among other sea animals and learn about bioluminescent tides at Sea at Night.

“SEA LIFE aquarium not only provides additional experiences for our LEGOLAND® Hotel guests, but for all families looking for adventure. With kids going back to school virtually and Labor Day around the corner, it offers a great excursion for families looking to enjoy a fun and educational experience,” said LEGOLAND California Resort President Kurt Stocks.

As guests and employees’ health and safety remain the top priority at LEGOLAND California Resort, guests will experience some differences at the aquarium including reduced capacity (currently set at 25 percent), cashless payments, social distancing practices and enhanced cleaning regimes. SEA LIFE is requiring guests to purchase tickets online in advance to reserve access to the aquarium for their desired dates and time to visit. Face coverings will be required for all guests three years old and up and staff members.

Guests are highly encouraged to visit the Resort’s website for further guest experience and visiting details.

CARLSBAD, CA (Friday, July 17, 2020) - Just one mile from beautiful beaches, LEGOLAND® Hotel at LEGOLAND®California Resort is opening its doors to guests today for the first time in months with room rates as low as $169 a night! The hotel built for kids offers families a chance to create some fun memories this summer as they enjoy splashing at the pool, experiencing the more than 3,500 LEGO® models featured throughout the Hotel, a treasure hunt to unlock a safe filled with LEGO treasure inside every room plus other amenities such as room service and cabana service around the pool.

Not only is LEGOLAND Hotel reopening, but “The Big Shop” inside the Park, which offers the largest assortment of LEGO products in the West Coast, is opening with limited hours for Hotel guests and the public and is offering an exclusive treat: The first, second and third place winning LEGO models from the hit FOX TV show, “LEGO® MASTERS” will be on display! The three intricate models include: “Treasure of the Griffin” built by Amy and Tyler Clites of Bradenton, Florida; “Artopia” built by Boone Langston of Troutdale, Oregon and Mark Cruickshank of Oregon City, Oregon; and “The Peacock and the Monkey” built by Sam Hatmaker of Los Angeles, California and Jessica Ewud of Redding, Connecticut. The Big Shop will also be open to the public, with parking free of charge, from 10 a.m. to 4 p.m. on the weekend and 10 a.m. to 2 p.m. on weekdays.

As guests and employees’ health and safety remain the top priority at LEGOLAND California Resort, guests will experience some differences at the Hotel including reduced capacity, cashless payments, social distancing practices and enhanced cleaning regimes. Face coverings will be required for all guests three years of age and up as well as all hotel staff members.

With the first opening weekend almost entirely sold out, LEGOLAND Hotel is encouraging guests to book their reservations online where they can choose from five different room themes: Pirate, Adventure, Kingdom, LEGO®Friends and LEGO® NINJAGO.

The staff at LEGOLAND Hotel is eager to welcome back guests as LEGOLAND Park, LEGOLAND® Water Park and SEA LIFE® aquarium await county and state approval for the entire Resort’s proposed reopening. Guests are highly encouraged to visit the Resort’s website for further guest experience and visiting details. For more information, visit: www.legoland.com/california.

 

SEA LIFE FAQs

SEA LIFE Carlsbad is taking all possible steps to continue to ensure the safety and wellbeing of our guests, staff and creatures as needed. This includes implementing enhanced cleaning regimens throughout the area, face covers worn by staff and increased cleaning and sanitizing of stations. Hand sanitizing stations will also be available, and our staff are washing their hands thoroughly on a regular regimen. We will also be limiting capacity per government restrictions.

To combat the spread of COVID-19, please do not visit the attraction if you are displaying COVID-19 symptoms, living with someone who is or feeling ill. Please read the FAQ fully to ensure you have a safe and enjoyable visit.

HEALTH & SAFETY 

How will social distancing measures be enforced? 

Guests will be guided with directional markings, allowing them to better distance themselves while exploring the attraction. Our employees will also remind guests to maintain a respectful distance when necessary.

Staff members and guests are required to wear face coverings while visiting the aquarium and retail shop; except for children 2 and under.

Restrooms on the 2nd floor will be limited to 2 families at one time. Please maintain social distancing for the safety of all.

What measures are you taking to ensure no one visiting is sick?

All staff and guests will have their temperature taken with a no contact device before being allowed into the aquarium or retail shop. Anyone with a fever will not be able to visit the aquarium on that day.

Will the restaurant be open?

Ocean Journey Café will not be open at this time. Snacks and grab-n-go items will be available for sale at the retail shop on the first floor.

Will all attraction offerings be open? 

Due to additional safety measures, changes in operation may result in limited access to certain offerings, we will offer guest access to as many features of the attraction as possible. 

What attractions or offerings are currently closed? 

As an added safety measure the following attractions and/or interactive elements are temporarily closed: 

  • Slide
  • Shipwreck Theater
  • Educational Talks
  • Feeding Demonstration
  • Ocean Journey Cafe
  • Shoaling Ring

TICKETS 

What if I have unused tickets but they are expired now? 

If you have purchased tickets for the dates when we were closed, you may use these tickets for any future date through December 31, 2020. Pre-booking a date and time slot is needed to ensure your spot and avoid disappointment.

Please go online at (website) to pre-book a date and time. Choose the icon for booking only, not admission. This will ensure your spot and avoid any disappointment.

Can I purchase tickets at the aquarium?

To combat the spread of Covid-19, admission tickets will not be available for sale at the aquarium. Tickets must be purchased in advance at (website). Pre-booking a date and time is needed, so you will be prompted during your purchase to pick a date and time for your visit. Due to capacity limitations, you must have a booked date and time in order to visit the aquarium.

What if I did not buy tickets before I arrive? Can I still visit the aquarium?

Admission tickets will not be available for sale at the aquarium. Due to capacity limitations, you may not be able to visit. Therefore, we highly recommend not arriving without pre-booking, as to avoid disappointment.

If, however there is an open slot of time, we can let you know and you may then purchase tickets from the LEGOLAND App on your phone, and reserve that slot of time as well.

How soon should I arrive on my day of visit?

We ask that you try to arrive at least 10 minutes prior to your pre-booked time slot.

What if I visit with my Hopper ticket, which includes admission to LEGOLAND and SEA LIFE? 

If your Hopper ticket includes admission to SEA LIFE Carlsbad, you may use that ticket to visit. Note however that by doing so the visit counts as your one-day visit and another visit to SEA LIFE would require another admission fee.

Be sure to go online at (website) to pre-book a date and time. Choose the icon for booking only, not admission. This will ensure your spot and avoid any disappointment.

Do we need to pay for parking?

From now until LEGOLAND California is open, parking will be free to those who visit SEA LIFE Carlsbad.

ANNUAL PASSES 

Can I visit SEA LIFE with my membership card? 

If your valid Membership includes SEA LIFE, you may visit with us now until LEGOLAND California is open without reactivating your Membership. Your Membership however will be reactivated when LEGOLAND reopens, and your extended months will be added at that time.

You will need to bring your valid Membership card and ID with you to show staff when you arrive at the aquarium entrance. You are also required to go online at (website) and pre-book a date and time slot. Choose the icon for booking only, not admission. This will ensure your spot and avoid any disappointment.

I have the Membership Monthly Pay. If I visit SEA LIFE now (before LEGOLAND theme park reopens) will I be charged for my monthly payments?

If you are a current, valid Monthly Pay Member, you may visit SEA LIFE Carlsbad and will not be charged monthly payments whilst LEGOLAND theme park is closed. Once LEGOLAND opens, your Membership will be reactivated at that time and you will continue to be billed per the terms of your contract.

You will need to bring your valid Membership card and ID with you to show staff when you arrive at the aquarium entrance. You are also required to go online at (website) and pre-book a date and time slot. Choose the icon for booking only, not admission. This will ensure your spot and avoid any disappointment.

PEACE OF MIND POLICY

LEGOLAND® California Resort is built for kids. Our vacations, including LEGOLAND theme park, water parks, SEA LIFE® Aquarium and onsite hotels, are built for families. That means we are in the business of making it as easy as possible for you to build your memories with us. For that reason, we have launched our “Peace of Mind Policy” for booking vacation packages and for our Annual Passholders and ticket holders.

Annual Passes and Tickets

All active and new Annual Passholders, who are not currently enrolled in Monthly Pay, will receive an extension of one month for every month that the Park is closed based on the valid dates for their existing pass. All active Monthly Pay Passholders will have their monthly payments suspended starting April 1, 2020 until the Park reopens. Specific regarding the pass extensions and/or reinstatement of the monthly payments for specific pass types will be updated upon announcement of a reopening date for LEGOLAND California Resort.  Regular Annual Pass terms & conditions apply per pass type as outlined in the terms & conditions specific to each pass type.

Any unused tickets that were valid for specific dates during the announced closure period (excludes FLEX tickets) commencing March 16 through to reopening will be valid to use as regular admission on any valid day (based on the ticket type purchased) for the rest of 2020, upon reopening, with no additional fee. Regular terms & conditions for tickets, as outlined during purchase, still apply.

Vacations: For Bookings Between March 9, 2020 and June 17, 2020

Peace of Mind Policy: All reservations made between March 9, 2020 and June 17, 2020 may be rescheduled up to 4 P.M. Pacific Time 5 days prior to scheduled arrival date free of charge. Any changes to your reservation are subject to availability and new room rates may apply. If you made your booking within 5 days of arrival, no cancellations, changes or refunds are allowed. In the event of no-show, all monies are forfeited.  Tickets and Extras are non-refundable once issued, but may be used up to one year from the original reservation date.

Cancellation Policy for Reservations with Flexible Cancellation: If you booked on or before June 17, 2020 and opted to purchase Flexible Cancellation, you may change or cancel your reservation up to 4 P.M. Pacific Time 5 days prior to scheduled arrival date. Any changes to your reservation are subject to availability and new room rates may apply.  If cancellation occurs by 4 P.M. Pacific Time 5 days prior to scheduled arrival date, then full payment is refunded in the original form of payment, minus the non-refundable Flexible Cancellation fee.  If cancellation occurs after 4 P.M. Pacific Time 5 days prior to scheduled arrival date or in the event of a no-show, then all monies are forfeited. No cancellations or modifications are allowed within 5 days of arrival. Tickets and Extras are non-refundable once issued, but may be used up to one year from the original reservation date.

Please note that the LEGOLAND Vacations Flexible Cancellation option is not typical travel insurance. If you are looking to insure your upcoming vacation, please contact an independent travel insurance provider.

Vacations: Temporary Policy for Bookings after June 18, 2020

Peace of Mind Policy: For a limited time, all reservations made on or after June 18, 2020 may be rescheduled up to 4 P.M. Pacific Time 2 days prior to scheduled arrival date free of charge. Any changes to your reservation are subject to availability and new room rates may apply. If you made your booking within 2 days of arrival, no cancellations, changes or refunds are allowed. In the event of no-show, all monies are forfeited. Tickets and Extras are non-refundable once issued, but may be used up to one year from the original reservation date.

Cancellation Policy for Reservations with Flexible Cancellation: If you booked on or after June 18, 2020 and opted to purchase Flexible Cancellation, you may change or cancel your reservation up to 4 P.M. Pacific Time 2 days prior to scheduled arrival date. Any changes to your reservation are subject to availability and new room rates may apply. If cancellation occurs by 4 P.M. Pacific Time 2 days prior to scheduled arrival date, then full payment is refunded in the original form of payment, minus the non-refundable Flexible Cancellation fee. If cancellation occurs after 4 P.M. Pacific Time 2 days prior to scheduled arrival date or in the event of a no-show, then all monies are forfeited. No cancellations or modifications are allowed within 2 days of arrival. Tickets and Extras are non-refundable once issued, but may be used up to one year from the original reservation date. Due to the exceptionally high volume of refund requests, refunds may take significantly longer than usual to process.

Please note that the LEGOLAND Vacations Flexible Cancellation option is not typical travel insurance. If you are looking to insure your upcoming vacation, please contact an independent travel insurance provider.

OTHER FAQs

LEGOLAND Vacations and LEGOLAND Hotel Guests

Due to the global COVID-19 pandemic, we have been forced to temporarily close our Resort and, since the temporary closing of the Resort is due to circumstances beyond our control, we are currently rescheduling all existing LEGOLAND Vacations package reservations for dates the fall.  Subject to change if the Resort has not been permitted by Government authorities to reopen by that time.

If you have made a reservation through LEGOLAND Vacations and have an arrival date prior to the Park’s reopening, you will receive an email prior to your scheduled arrival with instructions on your booking options. It will be addressed from LEGOLAND@LEGOLAND.com.

Please be advised that we are currently experiencing heavy call volume and prioritizing guests with arrivals within the next 5 days. We ask that you use the contact options in the email referenced above for the most expedited service from our team. Thank you for your patience and understanding.

LEGOLAND Day Ticket Holders
Tickets Purchased online at LEGOLAND.com:

For guests who have unused LEGOLAND, SEA LIFE Aquarium and LEGOLAND Water Park tickets that are dated or expire within the impacted period, expiration dates have been automatically extended until December 31, 2020 to allow flexibility for use.

For guests who have purchased the 5 Days for the Price of 1 Day ticket offer, the expiration date of these tickets have been automatically extended with a new expiration date of December 30, 2020 with first visit having to have occurred by December 25, 2020.

Tickets Purchased from a Third Party (Not purchased directly from LEGOLAND):
Ticket expiration dates are usually valid for up to one year. Please contact the third-party vendor where purchased directly for any questions or concerns.

COSTCO Buddy Tickets + Play Pass Redemption
Unused Buddy Ticket expiration dates have been extended to visit through December 25, 2020 with the following Blackout dates:

Labor Day Weekend- 9/5-9/7:
Thanksgiving Weekend (11/26-11/29)

Play Pass redemption deadline has been extended to August 30th, 2020.

San Diego Go Card
Please direct all inquiries to whom and where you purchased your Go Cards from or visit: https://gocity.com/san-diego/en-us/faqs

School Groups, Youth Groups and Scouts
We will work with your group on changes to your reservations for those who have reservations during the impacted period of February 1, 2020 through to reopening).

Please call our Groups Call Center at 760-438-5346. Available 7 Days a week, 7am – 3pm PST. We anticipate high call volumes over the next few days and appreciate your patience as our team works through all inquiries.

VIP Experiences
We will work with your VIP group on changes to your reservations for those who have reservations during the impacted period of February 1, 2020 through to reopening.

Please do contact us at LLCVIP@LEGOLAND.com when we re-open and someone will assist you with moving your reservation.

Existing LEGOLAND Annual Passes, Monthly Pay Memberships, and Play Pass Holders*
All active Annual Pass Members and Play Pass Holders, who are not currently enrolled in Monthly Pay, will receive an extension in monthly increments depending on the amount of time LEGOLAND California is closed.

All active Monthly Pay Pass Members in good standing will have their April and May monthly payments suspended. There may be further adjustments depending on how long LEGOLAND California is closed.

Please click here to see all annual pass FAQ's.