ANNUAL PASS MEMBERSHIP FAQ

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  • AMBASSADOR LIFETIME MEMBERSHIP

    Do you still offer the Ambassador Lifetime Membership?
    As of January 31, 2016, the sale of Ambassador Lifetime Memberships at LEGOLAND California Resort will end. We will continue to offer our year-round annual Passes with Merlin Annual Pass and LEGOLAND California Resort Annual Pass.

    If I am a current Ambassador Member, does this affect me in any way?
    Not at all. We look forward to a lifetime of memories with you! To view your current list of benefits, click here.

  • BENEFITS AND RESTRICTIONS

    Where can I find a comparison chart of Annual Pass Membership benefits?

    You may find a comparison chart of Member benefits here.  

    Does my Membership include admission to SEA LIFE Aquarium and LEGOLAND Water Park?
    The Merlin Annual Pass and Ambassador Resort Membership include admission to SEA LIFE Aquarium and LEGOLAND Water Park at LEGOLAND California Resort. Blackout dates may apply.

    Does my Membership include blackout dates?
    Merlin Annual Pass Standard includes LEGOLAND Water Park blackout dates. 2018 season blackout dates are all Saturdays and Sundays, June 30 - August 12, 2018.  Merlin Annual Pass Standard and LEGOLAND California Annual Pass excludes admission to Brick-or-Treat Party Nights. All blackout dates are subject to change without notice and may change each calendar year.

    Can I upgrade my Merlin Annual Pass Standard just for the day to access the LEGOLAND Water Park during a blackout date?
    Members can purchase a discounted $20 Water Park ticket on the same-day as a blackout date. A $5 toddler fee is also subject for all children under 2. Water Park admittance is based on availability and capacity during summer season.

    How do I receive my Member discount when booking a stay at LEGOLAND California Resort Hotels?
    Pass Members can receive an ongoing 15% discount off stays at LEGOLAND California Resort Hotels. Reservations must be made in advance and Member discount must be requested at time of booking. To make a reservation please call 888-690-5346 or book online directly from www.LEGOLAND.com/PassMemberHotel/. An active Membership card will be required during Hotel check-in. All Hotel discounts are subject to availability and are subject to change without notice.

    Can I sell my complimentary tickets received with a Merlin Annual Pass Premium, Ambassador, or Ambassador Resort Membership?
    Access will be denied to any or all attractions in the event of fraud or misuse of the Annual Pass and its benefits and the Annual Pass will be withdrawn from any person whose conduct is deemed to be inappropriate in the absolute discretion of The Merlin Entertainments Group. Inappropriate conduct includes, but is not limited to, allowing or assisting a third party to attempt to gain unauthorized or improper access to any attraction with an Annual Pass of which they are not the valid holder or any unauthorized re-sale of Memberships, Tickets, Complimentary Tickets, Coupons, or any other benefits associated with this Membership. For the avoidance of doubt, no refund or compensation will be given in such circumstances.

    Does my Ambassador Membership include free admission to other LEGOLAND Parks?
    Yes, your Ambassador Membership includes unlimited admission to all LEGOLAND Parks worldwide for your lifetime. This admission is non-transferable. Please note that parking, retail and dining discounts do not apply. Admission does not include other Merlin attractions outside LEGOLAND Parks.

    Where can I find more on the Merlin North America attractions that are included in my Merlin Annual Pass admission?
    Visit MerlinAnnualPass.com to receive all of the latest information and locations for our North America attractions. The Merlin Annual Pass includes all of these great sites plus more locations coming soon!

  • BILLING

    I have had a monthly Membership longer than 12 months. Why am I still being billed?
    Monthly Memberships do not expire and Membership fee will continue until you cancel your Membership. To cancel, please contact us by email at experience@LEGOLAND.com or by phone 760-786-0034.

    How do I change my monthly billing payment information?
    If you need to change the credit card number, expiration date, or billing information that is on file, please call 760-786-0034.

    I have a general Membership billing question, what should I do?
    Please email us at experience@LEGOLAND.com or call 760-786-0034.

  • BRICK-OR-TREAT PARTY NIGHTS TICKET EVENT

    Brick-or-Treat Party Nights is a special event that requires a separate event ticket for entry. Pricing for online and day-of event tickets will be available on the website closer to the event dates.

    LEGOLAND California Annual Pass and Merlin Annual Pass Standard Members can upgrade to a Premium Membership to receive free admission, or can select a Brick-or-Treat Party Nights event tickets closer to the event dates. Member discounted tickets are subject to change and are not guaranteed.

    Event admission is free for Merlin Annual Pass Premium, Ambassador and Ambassador Resort Members.

    Prices, hours and event details are subject to change without notice. Event is subject to capacity and admission may be limited.

  • LIMITED TIME MEMBERSHIP OFFERS

    What limited time offer is available for new membership purchases?

    Buy 3 Merlin Annual Passes and receive 1 FREE! Not available for LEGOLAND California Annual Passes. Not available on monthly pay. Offer cannot be combined with any other offers or promotions. Valid only on Premium and Standard Merlin Annual Passes. Can only be purchased at LEGOLAND California Resort or on LEGOLAND.com/California. Restrictions apply. Valid May 1 through September 12, 2018.

    BUY NOW

    Where can I find the current renewal offer?

    You may find the current renewal offer at MyLEGOLAND.com.

    What are the terms and conditions for the Bring A Friend For FREE Limited Time Membership Offer?

    All Pass Members are eligible for one visit each. Play Pass Holders are not eligible.

    • Only one free admission per Member during the full promotional period of April 16 – June 14, 2018 (except for the blackout dates of May 26 – 28, 2018) for every Member in the household with an active Merlin Annual Pass, Ambassador Pass, LEGOLAND California Pass, Resort Pass or PLUS Pass.
    • Each Member must present their active and valid Membership ID card with this email at any LEGOLAND California Ticket Booth to receive their one-day, same-day guest ticket to LEGOLAND California or SEA LIFE aquarium.
    • The LEGOLAND admission ticket cannot be used at SEA LIFE aquarium.
    • The free SEA LIFE admission ticket offer can only be redeemed by a Merlin Annual Pass, Resort Ambassador, PLUS or Resort Member.
    • Pass Members must be present to receive free ticket at ticket booth and be present with guest for entry into LEGOLAND and SEA LIFE.
    • Additional restrictions may apply. Prices, times and schedules are subject to change without notice. Not for resale. Sale of this coupon or of the same-day admission ticket will result in termination of Membership. The right of final interpretation resides with LEGOLAND California Resort.

    How was this offer communicated to Members?

    This offer was sent to Member email addresses on file.  You may update your email on file by logging into MyLEGOLAND.com or emailing us at experience@LEGOLAND.com.

    Where can I find information regarding the terms and conditions for the Free Stay at LEGOLAND Hotel offer?

    Click HERE for details regarding the Free Stay at LEGOLAND Hotel offer.

  • MILITARY

    Do you offer Military discounts on Membership?
    Yes. Military Memberships are available within ITT at your MWR office located on base. Current Military ID is required at time of Membership processing at the Park. Pass benefits include the same as a Merlin Annual Pass sold at LEGOLAND California Resort.

  • MODEL MOM

    Do you still offer the Model Mom Annual Pass?
    As of January 31, 2016, the sale of the Model Mom Membership at LEGOLAND California Resort has ended. We will continue to offer the LEGOLAND California Annual Pass as a great low pass price to enjoy LEGOLAND California.

  • MONTHLY PAYMENT PLANS

    Where may I purchase a Membership Pass on Monthly Pay?
    Monthly Payment Plans require a down payment and minimum 12-month commitment. After the initial 12-month period, Membership will continue on a month-by-month basis and will require Member to notify LEGOLAND California Resort to cancel Membership. You may email a cancellation to: experience@LEGOLAND.com or call LEGOLAND at 760-786-0034.  Members in year two will not be required to make another down payment and monthly payments will automatically increase to 12 equal payments for the same price of the Membership. Monthly Payment Option requires acceptance of the terms and conditions of the monthly payment contract. By purchasing a Membership at LEGOLAND California Resort, all Members also agree to be bound by LEGOLAND's Annual Pass and LEGOLAND California Resort's Terms and Conditions and any other rules and regulations applicable to the use of the Passes as LEGOLAND may determine from time to time. See full Annual Pass Terms and Conditions.

    What are the prices for Monthly Pay Membership passes?

    • Merlin Annual Pass Premium - $279: $48 down payment and $21 per month for 11 months.
    • Merlin Annual Pass Standard - $199: $34 down payment and $15 per month for 11 months.
    • LEGOLAND California Only - $159: $27 down payment and $12 per month for 11 months.

    Monthly Pay passes are not available for Membership promotional offers. Promotional offers require Annual Pay.

    I have fulfilled the end of my initial 12-month commitment. How do I cancel my Membership?
    Please email us at experience@LEGOLAND.com or call 760-786-0034.

    Do I need to renew my Monthly Membership at the end of the 12-month period?
    No, your monthly membership will continue to keep rolling month-after-month until you cancel with us.

    How do I reconcile a delinquent account or turn my Membership back on?
    Please call 760-786-0034 to update your billing account information and balance. The person whose name is on the Monthly Payment contract will need to provide a new credit card or debit number.

  • NEW PASSES

    Can I upgrade or apply the cost of my 1-day ticket towards the price of a NEW Membership?
    Yes. You may apply the cost of your 1-day ticket towards the Membership of your choice. Please note that you must upgrade to a Membership at the Park within 30 days of your original visit and you must present your admission ticket at time of upgrade. Complimentary tickets are eligible for a $10 credit towards a Membership while corporate/third-party seller tickets are eligible for a $60 credit for LEGOLAND-only tickets and $75 credit for Hopper tickets. Membership will expire one year from when the original ticket was used. Monthly memberships must be purchased at the Park on the same day the ticket is used.

    Can I apply more than one ticket towards an individual Membership Upgrade?
    No, only one ticket can be applied towards one Membership Upgrade. For example, if you are buying four Memberships, you may only apply the value of four tickets towards the memberships. It is a 1-to-1 ratio.

    If I purchase a NEW Membership online, how long should I allow to receive my card or how does this work?
    When you purchase online, you will receive via email a Print-at-Home Membership e-ticket to print out immediately after purchase. This ticket will be used to scan at the turnstiles for the first day of admission. During your first visit, bring this temporary Membership 1-day pass to Membership Processing to activate and receive your Annual Pass ID card. Your Membership will be valid 1 year from date of activation, not from date of purchase.

    If I purchase a NEW Membership online, when is the Membership activated?
    You will have 3 months from the date of purchase to activate your NEW Membership at the Park. Your Membership will be valid for 1 year from the date of activation at the Park, not the date of your online purchase.

    When will I receive the 1-day LEGOLAND complimentary ticket when I purchase a Merlin Annual Pass Premium? Can I use the 1-day complimentary ticket on my first visit?
    Merlin Annual Pass Premium Members will receive their 1-day LEGOLAND complimentary ticket along with their Membership card inside of Membership Processing at LEGOLAND during your first visit. The 1-day complimentary ticket can also be used during the first visit by any guest in your party (adult or child).

    Does everyone in the family have to have the same pass type, i.e. Merlin Annual Pass, LEGOLAND California Annual Pass, or Ambassador Resort?
    No. You may mix and match your pass types any way you like.

    Do you have a family Membership?
    No. At this time we do not offer a family pass.

    Can two people share a Membership?
    No. LEGOLAND Memberships passes are non-transferable and are issued in each member's name with their photo. Attempts to use another guest's membership card will result in the permanent confiscation of the Membership pass.

  • NEWSLETTERS AND MAILINGS

    How can I sign up for e-news?
    Sign up HERE to receive more Member e-news at LEGOLAND California Resort including new openings, special events, offers, etc.

    Why does my family only receive one LEGOLAND newsletter mailing?
    Member mailings are limited one per household, no exceptions. Please email: experience@LEGOLAND.com to update your address or to sign-up to receive our mailings.

    I am not receiving my LEGOLAND Member newsletter. What do I do?
    Each household will only receive one (1) newsletter per household. If you are not receiving this mailing 3 times per year, please provide us with your updated mailing address for all Members within your household and we will update our records to ensure you receive future mailings. Please email us at experience@LEGOLAND.com.

    All LEGOLAND California Resort Members will receive direct mail and emails from time to time. These are limited to one per household, no exceptions. Please email: experience@LEGOLAND.com to update your address or to sign-up to receive our mailings.

    I am not receiving my LEGO Club Magazine. What do I do?
    Sign up generally takes 8-12 weeks for processing. The child's name will then be added on to the following mailing. The LEGO Club Magazine free subscription mails to homes bi-monthly with a total of 6 mailings per year. If you have not received your magazine in this length of time, please sign up electronically at LEGO.com/Club or call (866) 534-6258.

  • PARKING

    If I purchase a NEW Merlin Annual Pass, is my parking fee reimbursed on my first visit?
    Yes. For guests purchasing a Merlin Annual Pass, Ambassador Membership or Model Mom Membership on the day of your visit, simply bring your standard parking stub with you to Guest Services and your parking fee will be refunded at time of Membership purchase.

    Does a child's Merlin Annual Pass still include free parking, even though they are not driving the vehicle?
    Yes. As long as your child is in the vehicle, the free parking benefit of the Merlin Annual Pass would apply.

  • PASS ID CARDS

    How do I replace a lost/stolen Membership Pass?
    We can provide one replacement pass at no cost once per year. Any additional replacements will require you to pay a non-refundable fee of $15. If a pass is stolen, the fee may be waived if a copy of  a police report is shown. 

    When does my pass expire?
    The Membership card includes the date when the pass was first issued. If you have renewed your pass, you can find your pass expiration date by logging onto MyLEGOLAND.com with your Membership number and zip code. Or you may stop by Membership Processing during your next visit.

  • PLAY PASS

    What benefits do Play Pass Holders receive?
    Costco Play Pass Holders are eligible for admission to LEGOLAND California, SEA LIFE Aquarium at LEGOLAND California Resort and LEGOLAND California Water Parks. Play Pass Holders are not LEGOLAND California or Merlin Annual Pass Members, and are not eligible for benefits of Membership such as free parking or ticket, retail, dining and hotel discounts. For a complete list of Member benefits please click here.

  • RENEWALS

    Where can I find the current renewal offer?

    You may find the current renewal offer at MyLEGOLAND.com.

    Do I need to renew my Monthly Membership at the end of the 12-month period?
    No, your monthly membership will continue to keep rolling month-after-month until you cancel with us. However, if you wish to recommit by changing to other pass type, you will need to cancel your current Monthly and begin a new Monthly contract by visiting Membership Processing inside the Park.

    How do I renew my Membership Pass?
    To save time at the gate, we recommend renewing online at MyLEGOLAND.com. Online renewals also qualify to receive two Buy-One-Get-One Free Admission coupon offers for friends or family when you renew with a Merlin Annual Pass. Please allow 48 hours for online renewal processing.

    What if I can't renew online?
    You can also renew at Membership Services on the day of your visit or by phone. However, the Buy-One-Get-One Free ticket offer is only valid when you renew online. If you wish to renew by phone, please call 760-786-0034.

    How do I receive the online Buy-One-Get-One Free coupon when I renew at MyLEGOLAND.com?
    When you pick up your new membership card (or if renewing for the same pass you can still use your old pass card), the Buy-One-Get-One Free voucher will be waiting for you at Membership Processing.

    I renewed my Membership online and haven't received my new Membership cards. What should I do?
    Membership cards do not get mailed out and must be picked up inside the Park. If you upgrade to a new pass type, you will need to have your current card replaced at Membership Services. If you are renewing at the same pass, your current ID card will continue to scan at the turnstiles but please allow 48 hours for online renewal processing.

    If my family's passes expire at different times, can I still renew all at MyLEGOLAND.com in one transaction?
    Yes! Each membership will be extended one year from their current expiration date.

    Can new members in my family qualify for the renewal promotional offer?
    Yes. Each new family member added within the household will qualify for the renewal offer.

  • SPECIAL MEMBER SAVINGS AT LEGOLAND HOTEL

    Click HERE for details regarding your Special Member Savings at LEGOLAND Hotel.

  • UPDATE MEMBER INFORMATION

    How do I change my address or Membership contact information?
    Please contact us at experience@LEGOLAND.com.