*The information below addresses all pass types including Play Passes purchased from Costco and LEGOLAND Resort
How does the closure of LEGOLAND California Resort impact Annual and Monthly Pay Passes?
All active Annual Pass Members and Play Pass Holders, who are not currently enrolled in Monthly Pay, will receive an extension in monthly increments depending on the amount of time LEGOLAND California is closed. All active Monthly Pay Pass Members in good standing will have their monthly payments suspended starting April 1, 2020 until the Park reopens.
Questions relating to Annual Pay Passes.
- Monthly Pay Passes are addressed below the Annual Pay Pass questions.
Q: I’ve bought an Annual Pass voucher online and I have not yet redeemed it. Will the validity of this be extended? Annual Passes purchased online require redemption within 90 days of purchase and the 12 months of the pass begin on the day it is redeemed. We will extend the redemption date on the voucher for the number of days we are closed.
Q: I’ve bought a Costco Play Pass voucher and I have not yet redeemed it. Will the validity of this be extended?
Play pass voucher redemption deadline has been extended until August 30, 2020 and unused Buddy Ticket expiration dates have been extended through December 25, 2020 with the following Blackout dates:
- Weekends in July and early August including:
- 7/11 – 7/12
- 7/18 -7/19
- Labor Day Weekend- 9/5-9/7:
- Thanksgiving Weekend (11/26-11/29)
Q: Now that your attraction has closed, I’m not able to use my Annual Pass. I’ve already paid for the year. Will I be compensated for the closure?
As LEGOLAND California is closed, we will be extending your Annual Pay Pass to account for the period of time that LEGOLAND is closed. We’ll be taking care of this for you, so there’s no need to get in touch with our customer service team. Your existing Pass will be automatically extended in our ticketing system – so once LEGOLAND reopens, your Pass will scan as normal at entry. You are not required to have your Pass card reprinted. We are not offering refunds to those who have paid for the Annual Pass as this is a non-refundable product. (see the section: Terms and Conditions; Rules and Regulations at https://www.legoland.com/california/legoland-california/buy-tickets/annual-passes/terms-and-conditions/
Q: You’ve agreed to add make-up days to my Pass. How many days will I receive?
We are adding monthly increments to your Pass which will be based on the duration of the closure. Blackout dates by Pass type still apply.
- We will add 1 month extra for a 2 – 4 week closure
- We will add 2 months extra for a 5 – 8 week closure
- We will add 3 months extra for a 9 – 12 week closure
You do not need to contact our customer service team to get the extra months added to your Pass.
Q: My Pass expires while LEGOLAND is closed. Will you be extending my Pass?
Yes, we will be extending your Pass if it expires during the period that LEGOLAND is closed – as we recognize that you have not been able to take advantage of the last few weeks of your Pass.
- If your Pass expires in the next 2 – 4 weeks, we will automatically add 1 month extra from when we reopen.
- If your Pass expires in the next 5 – 8 weeks, we will automatically add 2 months extra from when we reopen.
- If your Pass expires in the next 9 – 12 weeks, we will automatically add 3 months extra from when we reopen.
You do not need to contact our customer service team to ensure your Pass will be revalidated.
Questions relating to Monthly Pay Passes.
Q: Now that LEGOLAND has closed, I’m not able to use my Monthly Pay Membership Pass. Can I cancel my Membership?
As LEGOLAND is closed we will be ensuring our Monthly Pay Members are not paying monthly for the period of time that LEGOLAND is closed. We will automatically suspend your obligation to make a monthly payment for the months of April and May. Your obligation to make monthly payments will resume in June on your regularly scheduled date. If we are closed for any time beyond May, we will make another adjustment for the June billing.
As per the terms of the contract, you will continue to be billed after the 12 month contract date on your contract until you cancel. As this is a 12-month contract we’re unable to cancel your Membership. (see the section: Terms and Conditions; Rules and Regulations at https://www.legoland.com/california/legoland-california/buy-tickets/annual-passes/terms-and-conditions/
Q: Since my Monthly Pay Membership Pass is being suspended for the month of April and May due to the closure, does this mean I don’t have to pay for 12 months of my contract?
For Monthly Pay Memberships in good standing we will automatically suspend your obligation to make a monthly payment for the months of April and May which reduces the number of total required payments to be paid from 12 to 10. Your obligation to make monthly payments will resume in June on your regularly scheduled date. If we are closed for any time beyond May, we will make another adjustment for the June billing.
Q: I can’t currently purchase a Monthly Pay Membership. When will this be available?
We’ve made the decision to pause sales for our Monthly Pay Membership while we are temporarily suspending our existing Members’ monthly payments. Once LEGOLAND reopens, Monthly Pay Membership will go back on sale again.
Q: Why are you pausing sales for Monthly Pay Membership but not Annual Passes?
Our Monthly Pay Membership product begins from the moment that you complete your purchase, so we have removed the Monthly Pay Membership product from sale temporarily. We are focusing our efforts on ensuring that existing Monthly Pay Members accounts are paused while LEGOLAND is closed. Once we reopen, we will be reviewing this.
Annual Pay Memberships are not activated when they are purchased online but rather when the Print-at-Home voucher is redeemed for a Pass ID at Membership Processing at LEGOLAND. Therefore, Annual Pay Passes can continue to be sold because they are not activated until redeemed, and they cannot be redeemed until LEGOLAND reopens.
Q: My March monthly payment for Monthly Pay Membership was made while LEGOLAND was closed. Can I receive a refund for this payment?
We are not offering refunds for the March monthly payment. However, we will suspend Membership monthly payments for the months of April and May .
Q: I did not pay my March monthly payment and/or my credit card declined this month. Will my Monthly Pay Membership still be able to be suspended for the time you are closed?
No, only accounts in good standing that are up to date on their payments will be suspended based on the amount of time we are closed. If your account is delinquent, your account is subject to the Terms and Conditions of a non-paid account. (see the section: Terms and Conditions; Rules and Regulations at https://www.legoland.com/california/legoland-california/buy-tickets/annual-passes/terms-and-conditions/)
Q. I have tried to update my information to make a payment in the payment portal and I receive a message that reads the payment portal is locked?
Due to the closure of the Park and the suspension of monthly payments we’re unable to accept any defaulted payments at this time. Default days however will not accumulate during this time so you will still have time to bring your account back up to date once we reopen LEGOLAND. The number of days your account may be in default is 45 before your account is permanently closed. The days we are closed do not apply to the 45 day default period.