PRIVACY POLICY

This LLC App is provided to you by LEGOLAND® California, LLC.

LEGOLAND California, LLC and any and all entities that control, are controlled by, or are affiliated or under common control with LEGOLAND California, LLC are collectively referred to herein as LLC, "we," "us" or "our". By using this LLC App, or by clicking a box that states that you accept or agree to these terms, you signify your agreement to these Terms of Use. If you do not agree to these Terms of Use, you may not use the LLC App. Without limiting the generality of the foregoing, you acknowledge that your use of the LLC App, and your receipt of data, materials and information available at or through the LLC App, constitutes sufficient consideration for your agreement to these Terms and Conditions.

You can contact LEGOLAND California, LLC at ONE LEGOLAND Drive, Carlsbad, CA 92008 or by phone 760-918-5346.

USE OF CONTENT

All information, materials, functions and other content ("Content") contained on the LLC App are our copyrighted property or the copyrighted property of our licensors or licensees. All trademarks, service marks, trade names, and trade dresses are proprietary to us and/or our licensors or licensees. We may terminate your further access to the LLC App or change the LLC App or delete content or features in any way, at any time and for any reason or no reason. You agree that you will not copy, distribute or reverse engineer the Content, or use the Content in any way except as integrated in or necessary for use of the LLC App.

ACCOUNTS

Some services on the LLC App permit or require you to create an account to participate or to secure additional benefits. Please see the Terms and Conditions here.

We may suspend or terminate your ability to use any LLC App or portion thereof in case of failure to comply with said Terms and Conditions for any special terms related to a particular service.

APP DISTRIBUTORS / STORES

You acknowledge that these Terms of Use are between you and us only, and not with any distributors of the LLC App or app stores (App Distributors), for example Apple, Inc., Amazon, Samsung etc. We, and not the App Distributors, are solely responsible for the LLC App and the services and Content available thereon. You agree that the App Distributors have no obligation to provide maintenance and support services with respect to the LLC App. To the maximum extent permitted by applicable law, the App Distributors will have no warranty obligation whatsoever with respect to the LLC App.

You agree that we, and not the App Distributors, are responsible for addressing any claims by you or any third party relating to the LLC App or your possession and/or use of the LLC App, including, but not limited to: (i) product liability claims; (ii) any claim that the LLC App fails to conform to any applicable legal or regulatory requirement; and (iii) claims arising under consumer protection or similar legislation. You agree that we, and not the App Distributors, are responsible for the investigation, defense, settlement and discharge of any third party intellectual property infringement claim related to the LLC App or your possession and use of the LLC App.

You represent and warrant that (i) you are not located in a country that is subject to a U.S. Government embargo, or that has been designated by the U.S. Government as a "terrorist supporting" country; and (ii) you are not listed on any U.S. Government list of prohibited or restricted parties.

You agree to comply with all applicable third party terms of agreement when using the LLC App (e.g., you must not be in violation of your wireless data service terms of agreement when using the LLC App). You agree that the App Distributors and their subsidiaries are third party beneficiaries to these Terms of Use. Upon your acceptance of the Terms of Use, the App Distributors will have the right (and will be deemed to have accepted the right) to enforce the Terms of Use against you as a third party beneficiary thereof. You agree that your use of the LLC App is subject to the Usage Rules set forth in the App Distributors then-current Terms of Service for downloading apps through the App Distributor.

INDEMNIFICATION

You are responsible for maintaining the confidentiality of your username(s), password(s), and your account(s), as well as all activities that occur under your account(s). To the extent possible under applicable law, you hereby agree to indemnify, defend, and hold us, our licensors, licensees, distributors, agents, representatives and other authorized users, and each of the foregoing entities' respective resellers, distributors, service providers and suppliers, and all of the foregoing entities' respective officers, directors, owners, employees, agents, representatives and assigns (collectively, the "Indemnified Parties") harmless from and against any and all losses, damages, liabilities and costs (including settlement costs and any legal or other fees and expenses for investigating or defending any actions or threatened actions) incurred by the Indemnified Parties in connection with any claim arising out of any breach by you of these Terms of Use or claims arising from your use of the LLC App and/or your account(s). You shall use your best efforts to cooperate with us in the defense of any claim. We reserve the right, at our own expense, to employ separate counsel and assume the exclusive defense and control of any matter otherwise subject to indemnification by you.

JURISDICTIONAL AND VENUE ISSUES

These Terms of Use are governed by and construed in accordance with the laws of California, without giving effect to any principles of conflicts of law. You agree that any action at law or in equity arising out of or relating to these Terms of Use or the LLC App must be filed, and that venue properly lies, only in California, and you hereby consent and submit to the personal jurisdiction of such courts for the purposes of litigating any such action. Please note that mandatory laws may entitle you to file an action at law in other jurisdictions. We make no representation that Content on any LLC App is appropriate or available for use in any particular location. Those who choose to access an LLC App do so on their own initiative and are responsible for compliance with all applicable laws including any applicable local laws.

AMENDMENT

At any time, we may amend these Terms of Use (including by modification, deletion and/or addition of any portion thereof). If we make a material amendment to these terms of use, we will notify you of such amendment by sending you an e-mail at the last e-mail address that you provided us, and/or by posting notice of such amendment on the web sites covered by these Terms of Use or via the relevant app store or the LLC App itself. Any such amendment to these Terms of Use will be effective thirty (30) calendar days following either our dispatch of an e-mail notice to you or the posting of such notice using any of the methods described above. By using the LLC App following the thirty (30) calendar days' notice you consent to any material amendments. Please note that, at all times, you are responsible for updating your personal information to provide us your current e-mail address. In the event that the last e-mail address that you have provided us is not valid, or for any other reason is not capable of delivering to you the notice described above, our dispatch of the e-mail containing such notice will nonetheless constitute effective notice of any amendment described in the notice.

Within the App, we enable you to retrieve and display the following information:

  • Interactive park map with route planner
  • Waiting times for rides
  • Information about ending and starting times of shows
  • Information about attractions, rides, restaurants and shops
  • Opening times of the park, attractions, rides, restaurants and shops
  • General information about visitor services
  • Information about special offers concerning catering and shops

As a result of using the App, personal data about you are processed by us. Personal data are to be understood as all information that relates to an identified or identifiable natural person. Because the protection of your privacy while using the App is important to us, we would like to inform you with the following information about what personal data we process when you use the App and how we treat these data. Moreover, we will inform you about the grounds under law for the processing of your data and, in as far as the processing is required for the maintenance of our lawful interests, about our legal interests.

You can display this privacy policy within the App by selecting the menu entry "Privacy policy & legal".

1. Information about the processing of your data

Certain information is processed automatically as soon as you use the App. What personal data in particular are processed, we have listed for you below:

1.1 Information that is collected when you download

When you download the App, certain necessary information is transferred to the app store that you chose to use (e.g. Google Play or Google App Store), in particular the username, e-mail address, the customer number of your account, the time of download, payment information and individual device code are processed. The processing of these data is done exclusively through the app store and is beyond our sphere of influence.

1.2 Information that is automatically collected

When you use the App, we automatically collect specific data that are required for the use of the App. These data include:

  • Location, accuracy and date/time periodically throughout the day (only while at the attraction)
  • Each visit to the resort including date/time first seen and last seen
  • Operating system
  • Operating system version
  • Device name
  • Battery level
  • Battery status (charging or not)
  • Bluetooth status (on or off)
  • Mobile network carrier name
  • Currently connected Wi-Fi SSID
  • Location permission status (on or off)
  • IP address
  • User's preferred locale
  • Current time zone
  • App version and build number
  • App interactions (captured as events fed to Firebase Analytics and Keen IO)
  • Date/time entered/exited geofence region (if you enter an offered geofence region)

These data are automatically sent to us, (1) so that we can make the service and the associated functions available to you; (2) to improve the functions and features of the App and (3) to prevent misuse and to rectify malfunctions and (4) to offer you a personalized guest experience. This data processing is justified on the basis that (1) the processing is required in order to fulfil the requirements of the contract between you as the data subject and us in accordance with Art. 6(1)(b) GDPR for the use of the App, or (2) we have a legitimate interest in guaranteeing the functionality and fault-free operation of the App and being able to offer a service that is in line with the requirements of the market and with the interests of the users and prevails over your rights and interests in the protection of your personal data in accordance with Art. 6(1)(f) GDPR.

1.3 Information that is collected when you login

When you login using a form or a Facebook account to receive further information and offers from the Merlin group of companies in future by e-mail and SMS, we use your login data, such as your name, e-mail address, postcode, Facebook ID (when logging in through a Facebook account), date and time of registration, in order to supply you with information and offers that you have requested from us or could be of interest to you, in as far as you have given your consent to us contacting you for this purpose. Your Login data such as your name and e-mail address are retained as long as you are registered to receive information and offers via e-mail address and SMS. Did you login only for receiving personalized information and offers in the context of the use of the app we retain your login data such as your name and e-mail address for a period of 24 month after the last time you used the app.

1.4 Use of the App

Within the App, you can enter, manage and process a wide range of information, tasks and activities. In particular, this information includes data about the use of

  • Interactive park map with route planner
  • Display of waiting times at rides
  • Information about ending and starting times of shows
  • Information about attractions, rides, restaurants and shops
  • Display of the opening times of the park, attractions, rides, restaurants and shops
  • General information about visitor services
  • Information about special offers concerning catering and shops

The processing and use of usage data is performed to make the service available. This data processing is justified on the basis that the processing is required for the fulfilment of the contract to use the App between you as the data subject and us in accordance with Art. 6(1)(b) GDPR.

1.5. Use of Google Firebase

This App uses Google Firebase which uses the data to provide analytics and attribution information and for bugfixing. The reader data contain no personal data, only system information such as App version and build number, operation system, system utilization, etc.

2. Passing on and transfer of data

Passing on your personal data without your express prior consent is done other than in the cases explicitly identified in this privacy policy only if it is legally permitted or required. This can, for example, be the case if processing is required to protect the vital interests of the user or another natural person.

2.1 The data entered by you at the time of login are passed on within our company group Merlin Entertainments plc for internal administration purposes, including general customer service to the extent required.

Any passing on of personal data is justified on the basis that we have a legitimate interest in passing on the data for administrative purposes within our company group and your rights and interests in the protection of your personal data in the context of Art. 6(1)(f) GDPR do not prevail.

2.2 If it is required to investigate illegal use or misuse of the App or for legal proceedings, personal data are passed on to the prosecuting authorities or other authorities or, if applicable, to affected third parties or legal advisers. However, this happens only if there are indications of behavior suggesting illegal use or misuse. Passing on of data can also take place if this serves to implement the conditions of use or other legal requirements. We are also legally obliged to provide information on the request of certain public bodies. These public bodies are law enforcement authorities, authorities that have the power to impose fines for infringements of the law and the tax authorities.

Passing on of personal data is justified on the basis that (1) the processing is required to fulfil a legal obligation that we are subject to in accordance with Art. 6(1)(f) GDPR in connection with national legal requirements to pass on data to law enforcement authorities, or (2) we have a legitimate interest in passing on the data in the case of finding indications of behavior suggesting misuse or to implement our conditions of use, other conditions or legal claims to the named third parties and your rights and interests in the protection of your personal data in the context of Art. 6(1)(f) GDPR do not prevail.

2.3. We rely on the contractually committed companies of the Merlin company group and the following third-party companies and external service providers for the provision of our service: Experian, Attractions.io, Google, Facebook, Keen IO, Google Maps, Amazon AWS, Sentry, VictorOps

Passing on of personal data is justified on the basis that (1) we have a legitimate interest in passing on the data for administrative purposes within our company group and your rights and interests in the protection of your personal data in the context of Art. 6(1)(f) GDPR do not prevail and (2) we carefully select, regularly check and have contractually obliged our third-party companies and external service providers in the context of Art. 28(1) GDPR as commissioned processors to process all personal data exclusively in accordance with our instructions.

2.4 In the course of the further development of our business, it may be that the structure of our company changes. This may be a change in its legal form, or subsidiary companies, parts of the company or existing parts may be founded, purchased or sold. In the event of such transactions, customer information is passed on if applicable with the transferred part of the company. With each passing on of personal data to third parties in the stipulated scope, we take care that this is done in accordance with this privacy policy and the applicable data protection legislation.

Any passing on of personal data is justified on the basis that we have a legitimate interest in modifying our company's legal form to commercial and legal circumstances appropriate to need and your rights and interests in the protection of your personal data in the context of Art. 6(1)(f) GDPR do not prevail.

4. Changes of purpose

Processing of your personal data for purposes other than the described purposes takes place only if a legal provision allows this or you have consented to the changed purpose of the data processing. In the case of further processing for other purposes than that for which the data was originally collected, we inform you before the further processing takes place about these other purposes and make all further information relevant to this available to you.

5. Period of data storage

We delete or anonymize your personal data as soon as they are no longer required for the purpose for which they were collected or used in accordance with the previous clauses. As a rule, we store your personal data for the period of use or the contractual relationship of the App plus a period of 60 days during which we keep backup copies after deletion, in as far as these data are no longer needed for criminal proceedings or for the safeguarding, assertion or enforcement of legal claims.

Specific information in this privacy policy or legal requirements for retention and deletion of personal data, in particular such data that we must keep for tax purposes, remains unaffected by this provision.

6. Your rights as the data subject

6.1 Right of access to information

You have the right upon request at any time to be informed about the personal data relating to you and processed by us to the scope defined in Art. 15 GDPR. You can submit your request by post or by e-mail to the address given below.

6.2 Right to correct incorrect data

You have the right to demand that we immediately correct personal data relating to you in as far as these data are incorrect. Please use the contact addresses given below for this purpose.

6.3 Right to deletion

You have the right under the conditions set out in Art. 17 GDPR to demand that we delete the personal data relating to you. These provisions in particular provide a right to deletion if the personal data are no longer required for the purpose for which they were collected or processed in some other way and in cases of processing not in accordance with the law, in cases of an objection having been submitted or in cases where there is an obligation to delete in accordance with European Union legislation or the law of the member state to which we are subject. The period of data storage is normally defined in clause 5 of this privacy policy. In order to assert your right to deletion, please use the contact addresses given below.

6.4 Right to restrict processing

You have the right to demand that we restrict processing in accordance with the provisions of Art. 18 GDPR. This right exists in particular if the correctness of the personal data is disputed between the user and us and for the period required for checking the correctness and in the case that the user demands a restriction of processing instead of deletion where there is an existing right to deletion; and furthermore for the case that the data are no longer required for the purpose pursued by us, but the user needs them for asserting, exercising or defending legal claims and in cases where the successful exercise of an objection between us and the user is still disputed. In order to assert your right to restriction of processing please use the contact addresses given below.

6.5 Right to data transferability

You have the right to obtain from us the personal data relating to you that you have made available to us. We must provide you with the data in a structured, commonly used, machine-readable format in accordance with the provisions of Art. 20 GDPR. In order to assert your right to data transferability, please use the contact addresses given below.

7. Right to object

You have the right to submit an objection in accordance with Art. 21 GDPR at any time against the processing of personal data relating to you that is performed inter alia on the basis of Art. 6(1)(e) or (f) GDPR. We will cease the processing of your personal data unless we can substantiate compelling and worthwhile grounds for the protection of the processing that prevail over your interests, rights and freedoms, or if the processing serves the purpose of asserting, exercising or defending legal claims.

8. Changes to this privacy policy

This privacy policy is always kept up to date. Therefore, we reserve the right to modify it from time to time and implement changes in the collection, processing and use of your data. The current version of the privacy policy can always be found at "Privacy policy & legal" within the App.

LEGOLAND California
One LEGOLAND Drive
Carlsbad, CA 92008
760-918-5346
experience@LEGOLAND.com